Canon Australia
Canon Australia
Canon Australia este filiala Canon din Oceania și sprijină clienții din domeniile imagisticii și imprimării pentru consumatori și companii. Activitatea sa include vânzări, marketing și servicii pentru produse și soluții precum camere foto pentru consumatori, sisteme de imagistică pentru afaceri, imprimare de producție, gestionarea imprimării și gestionarea documentelor. Compania deservește atât clienți individuali, cât și organizații, prin tehnologii de imagistică și servicii conexe.

Customer Support Associate – Angeles City, Philippines (Onsite)

Provide customer support for Canon’s travel technology business through phone, email, and live chat. Help travelers resolve booking issues while delivering a reliable, positive service experience.

Descriere

  • Support customers by phone, email, and live chat with prompt, professional assistance
  • Guide customers through booking and travel-related needs using accurate information and suitable solutions
  • Handle customer questions, concerns, and requests while upholding strong service standards
  • Complete back-office and administrative work related to customer accounts, bookings, and operational processes
  • Investigate customer issues, resolve them where possible, and escalate when necessary
  • Work with internal teams and stakeholders to provide a consistent customer experience
  • Achieve or surpass applicable KPIs, SLAs, and quality benchmarks
  • Help foster a collaborative, positive, and high-performing team culture
  • Take part in training and development to strengthen industry, product, and service expertise
  • Join improvement forums and support the testing of updated processes
  • Consider how team performance affects customers and broader business operations when planning and carrying out work

Cerințe

  • A college or bachelor’s degree in a related field, or an equivalent qualification
  • One to two years of experience related to sales generation, ideally within travel assistance
  • Able to work toward goals, KPIs, or conversion targets while prioritizing customer needs
  • Excellent spoken and written communication skills
  • Fluent English proficiency
  • Strong ability to navigate systems and information quickly
  • Confidence using web-based tools and resources
  • Experience coordinating tasks or activities
  • Able to switch between screens and tools while managing multiple tasks
  • Eligible to work in the country where the application is submitted at the time of application

Beneficii

  • Flexible working options where available
  • Support for maintaining work-life balance
  • Inclusive and diverse workplace environment
  • Equal opportunity employment

Locuri de muncă similare

Smart Working

Senior Python Data Engineer at Smart Working (Remote, India)

Smart Working

Build Python data pipelines, APIs, and backend services on AWS. Keep production systems dependable with Kubernetes, PostgreSQL, and search and NoSQL databases.

Deschide
Monese

Backend Engineer, Java and AWS — Monese

Monese

Build Java services and scalable AWS microservices for Monese and Pockit’s fintech apps. Own backend systems that support financial inclusion for millions of customers.

Deschide