Canon Australia
Canon Australia
Canon Australia, Canon की ओशिनिया शाखा है, जो उपभोक्ता और व्यावसायिक इमेजिंग तथा प्रिंटिंग के क्षेत्र में ग्राहकों को सहायता प्रदान करती है। इसका कार्य उपभोक्ता कैमरों, व्यावसायिक इमेजिंग प्रणालियों, प्रोडक्शन प्रिंटिंग, प्रिंट प्रबंधन और दस्तावेज़ प्रबंधन सहित उत्पादों और समाधानों की बिक्री, विपणन और सेवा तक फैला है। कंपनी इमेजिंग तकनीकों और संबंधित सेवाओं के माध्यम से व्यक्तिगत ग्राहकों और संगठनों, दोनों की आवश्यकताओं को पूरा करती है।

Customer Support Associate – Angeles City, Philippines (Onsite)

Provide customer support for Canon’s travel technology business through phone, email, and live chat. Help travelers resolve booking issues while delivering a reliable, positive service experience.

विवरण

  • Support customers by phone, email, and live chat with prompt, professional assistance
  • Guide customers through booking and travel-related needs using accurate information and suitable solutions
  • Handle customer questions, concerns, and requests while upholding strong service standards
  • Complete back-office and administrative work related to customer accounts, bookings, and operational processes
  • Investigate customer issues, resolve them where possible, and escalate when necessary
  • Work with internal teams and stakeholders to provide a consistent customer experience
  • Achieve or surpass applicable KPIs, SLAs, and quality benchmarks
  • Help foster a collaborative, positive, and high-performing team culture
  • Take part in training and development to strengthen industry, product, and service expertise
  • Join improvement forums and support the testing of updated processes
  • Consider how team performance affects customers and broader business operations when planning and carrying out work

आवश्यकताएँ

  • A college or bachelor’s degree in a related field, or an equivalent qualification
  • One to two years of experience related to sales generation, ideally within travel assistance
  • Able to work toward goals, KPIs, or conversion targets while prioritizing customer needs
  • Excellent spoken and written communication skills
  • Fluent English proficiency
  • Strong ability to navigate systems and information quickly
  • Confidence using web-based tools and resources
  • Experience coordinating tasks or activities
  • Able to switch between screens and tools while managing multiple tasks
  • Eligible to work in the country where the application is submitted at the time of application

लाभ

  • Flexible working options where available
  • Support for maintaining work-life balance
  • Inclusive and diverse workplace environment
  • Equal opportunity employment

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