Workana
Workana
51 – 200 Employees
HR TechMarketplaceRecruitment
Workana is a Latin American HR technology and talent marketplace that helps businesses find and engage remote developers, freelancers, and other specialists. Its platform supports project-based work and time-limited engagements across areas including IT and programming, design and multimedia, and writing and translation. Workana also provides pre-selected talent, flexible payment options in local currencies or US dollars, protected payments, and a satisfaction guarantee to support remote hiring from project start through completion.

Customer Success Specialist (Contract, Remote in Peru)

Support restaurant clients using a platform for table ordering, online stores, loyalty programs, and self-service kiosks. Lead onboarding, training, issue resolution, and opportunities to expand account usage.

Description

  • Manage a dedicated portfolio of restaurants throughout their relationship with the platform.
  • Coordinate onboarding, including menu and table setup, launch, and processing the first order.
  • Train customers on the platform’s available features.
  • Answer questions, handle complaints, and track issues through resolution.
  • Maintain proactive communication to identify needs and improve the customer experience.
  • Identify opportunities to introduce additional products to each restaurant.
  • Organize account follow-ups and recommend improvements to customer service processes.
  • Support customers from implementation through daily platform use and adoption of new restaurant solutions.

Requirements

  • At least three years of experience in customer success, customer service, support, call centers, or guest-facing roles in restaurants or hospitality.
  • Native Spanish proficiency with strong spoken and written communication skills.
  • Able to remain composed in difficult situations and handle complaints with patience and sound judgment.
  • Strong organization and attention to detail, with the ability to manage multiple accounts and tasks.
  • Proactive, motivated, and willing to engage in the daily work of a startup.
  • Interest in the restaurant industry and in a long-term collaboration.
  • Personal computer and reliable internet connection.
  • Available Monday through Friday from 13:00 to 22:00 Central European Time, including a one-hour break.
  • Restaurant experience and familiarity with POS systems such as Glop, Revo, or Ágora are valued.
  • English, a specific degree, and programming knowledge are not required.

Benefits

  • Freelance collaboration that is fully remote and intended to continue long term.
  • Training from the first day and support from the Customer Success team.
  • Professional development plan with a review of terms after six months.
  • Opportunity to contribute to the growth of the Customer Success function.
  • Collaborative team distributed across Spain and Latin America, with room to propose and implement improvements.

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