Workana
Workana
Workana — бизнеске қашықтан жұмыс істейтін әзірлеушілерді, фрилансерлерді және басқа да мамандарды табуға әрі олармен жұмыс істеуге көмектесетін Латын Америкасындағы HR технологиялары компаниясы және таланттар нарығы. Оның платформасы IT және бағдарламалау, дизайн және мультимедиа, жазу және аударма сияқты салаларда жобалық жұмыс пен мерзімі шектеулі ынтымақтастықты қолдайды. Workana сонымен қатар алдын ала іріктелген мамандарды, жергілікті валюталарда немесе АҚШ долларымен икемді төлем мүмкіндіктерін, қорғалған төлемдерді және қашықтан жұмысқа қабылдау үдерісін жоба басталғаннан аяқталғанға дейін қолдайтын қанағаттану кепілдігін ұсынады.

Customer Success Specialist (Contract, Remote in Peru)

Support restaurant clients using a platform for table ordering, online stores, loyalty programs, and self-service kiosks. Lead onboarding, training, issue resolution, and opportunities to expand account usage.

Сипаттама

  • Manage a dedicated portfolio of restaurants throughout their relationship with the platform.
  • Coordinate onboarding, including menu and table setup, launch, and processing the first order.
  • Train customers on the platform’s available features.
  • Answer questions, handle complaints, and track issues through resolution.
  • Maintain proactive communication to identify needs and improve the customer experience.
  • Identify opportunities to introduce additional products to each restaurant.
  • Organize account follow-ups and recommend improvements to customer service processes.
  • Support customers from implementation through daily platform use and adoption of new restaurant solutions.

Талаптар

  • At least three years of experience in customer success, customer service, support, call centers, or guest-facing roles in restaurants or hospitality.
  • Native Spanish proficiency with strong spoken and written communication skills.
  • Able to remain composed in difficult situations and handle complaints with patience and sound judgment.
  • Strong organization and attention to detail, with the ability to manage multiple accounts and tasks.
  • Proactive, motivated, and willing to engage in the daily work of a startup.
  • Interest in the restaurant industry and in a long-term collaboration.
  • Personal computer and reliable internet connection.
  • Available Monday through Friday from 13:00 to 22:00 Central European Time, including a one-hour break.
  • Restaurant experience and familiarity with POS systems such as Glop, Revo, or Ágora are valued.
  • English, a specific degree, and programming knowledge are not required.

Артықшылықтар

  • Freelance collaboration that is fully remote and intended to continue long term.
  • Training from the first day and support from the Customer Success team.
  • Professional development plan with a review of terms after six months.
  • Opportunity to contribute to the growth of the Customer Success function.
  • Collaborative team distributed across Spain and Latin America, with room to propose and implement improvements.

Ұқсас жұмыс орындары

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