AffirmedRx is a healthcare company focused on improving pharmacy benefit management through greater transparency and patient-centered support. Its work addresses the complexity and lack of visibility often associated with PBM services, helping individuals and organizations better understand and navigate their pharmacy benefits. As a Public Benefit Corporation, AffirmedRx combines a focus on practical healthcare solutions with a commitment to more informed, collaborative experiences and to addressing the rising costs of medications and care.
Director of Member Communications
Lead member communications for AffirmedRx’s pharmacy benefit management business, delivering accurate, secure messages across channels. Shape clear updates about pharmacy benefits and health.
Description
- Lead the development and delivery of member communications.
- Create marketing communications plans that support business objectives.
- Standardize templates for letters, postcards, emails, and app notifications.
- Keep messaging clear, consistent, and centered on patients across channels.
- Tailor communications to client needs and regulatory requirements.
- Expand digital engagement through QR codes and online tools.
- Manage communication workflows from start to finish, ensuring accuracy and timely delivery.
- Review requests, delegate work, and track completion.
- Monitor project schedules and cross-functional deliverables.
- Ensure compliance, accuracy, and security throughout the communications lifecycle.
- Coordinate production with print and mail vendors.
- Set quality controls for print and digital communications.
- Assess vendor performance and maintain vendor relationships.
- Move communications toward multichannel, digital-first delivery.
- Work with Clinical, Analytics, Legal, Finance, Operations, Formulary Strategy, Client Management, and Data Analytics teams.
- Plan campaigns with external agencies, vendors, and product partners.
- Lead meetings, align stakeholders, and clear obstacles.
- Report to the Vice President of Marketing.
Requirements
- Bachelor’s degree in Communications, Marketing, Business, or a related discipline.
- An MBA is preferred.
- At least 10 years of Marketing or Communications experience, preferably in healthcare.
- Excellent verbal, written, and interpersonal communication skills.
- Strong problem-solving and meeting facilitation skills.
- Ability to take initiative and succeed in a fast-paced, growth-focused environment.
- Demonstrated ability to collaborate effectively and influence stakeholders at every organizational level.
- Willingness to learn and adapt quickly.
- Team-oriented approach to cross-functional projects.
- Proficiency with Microsoft Office and project management tools.
Benefits
- Competitive compensation with health, dental, vision, and other benefits.
- Opportunity to contribute to change in pharmacy benefits management and support high-quality patient outcomes.
- A workplace culture where individual and team success contribute to business success.
- Remote work arrangement.