Customer Success Representative - New Zealand Hybrid
Support growers and agronomists using Agworld farm-management software across New Zealand. Lead onboarding, technical support, renewals, and product adoption.
New Zealand$75,000 – $85,000 / year
HybridFull-timeMiddleSeniorEnglish RequiredCustomer SuccessCustomer Success ManagerDescription
- Prioritise customer renewals, including overdue accounts.
- Reconnect with at-risk customers before renewal through multiple communication channels.
- Maintain regular customer contact to strengthen satisfaction and platform adoption.
- Onboard new clients and deliver training aligned with their objectives.
- Provide customer service by phone, in-app chat, and email.
- Organise daily work around agreed business objectives.
- Develop customer relationships to improve service quality, growth, and satisfaction.
- Follow globally aligned systems and processes for consistent, efficient service delivery.
- Participate in and present at customer success and cross-functional meetings.
- Visit customers to provide training and support, including grower and agronomist workshops.
- Keep training current while developing relevant knowledge, techniques, and skills.
- Follow all applicable health and safety policies and requirements.
- Record, manage, and complete daily activities effectively.
- Deliver first-line inbound support through phone, in-app chat, and email.
- Support technical onboarding by importing data, configuring accounts, and connecting clients.
- Provide additional training through inbound support interactions.
Requirements
- Proven ability to build customer trust and strong professional relationships.
- Strong listening, communication, and presentation skills.
- Excellent problem-solving, organisation, and prioritisation skills.
- Able to manage multiple customers and competing priorities in a fast-paced setting.
- Proactive approach with initiative and commitment to continuous improvement.
- Able to explain technical concepts clearly to non-technical users.
- Experience with customer support platforms, CRM systems, and SaaS tools.
- Able to manage multiple customer interactions while maintaining high service standards.
- Three or more years of experience in SaaS, agtech, agriculture, or a related industry is preferred.
- Familiarity with SaaS products and data-driven software tools.
- Experience supporting customer onboarding, implementation, product adoption, or technical support.
- Degree in agriculture, agronomy, or a related discipline, or direct agriculture-industry experience.
- Previous experience in customer success, account management, or customer support.
Benefits
- Contribute to sustainable food production with meaningful global impact.
- Join a collaborative, supportive, and enjoyable team.
- Generous annual leave and a year-end holiday break.
- Hybrid office-based working environment.
- Annual learning funds through the UpSkill program.
- Enhanced parental-leave top-ups.
- Eligibility for commission in addition to the stated salary range.
- Interview accommodations are available on request.
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