Tracksuit is a B2B marketing platform that helps growth companies measure brand health and connect marketing activity with return on investment. Its tools bring together brand tracking, competitor comparisons, data analytics, strategy development, and quantitative and qualitative research, giving teams a more accessible way to understand brand performance and communicate marketing results.
Customer Success Manager – Sydney Hybrid
Own customer relationships for Tracksuit’s brand-tracking platform, helping consumer businesses adopt insights and realise value. Drive retention, account growth, customer advocacy, and feedback-led product improvement across a diverse customer portfolio.
Australia$95,000 – $125,000 / year
HybridFull-timeMiddleSeniorEnglish RequiredCustomer SuccessCustomer Success ManagerDescription
- Manage a diverse portfolio of SMB, mid-market, and enterprise customers across consumer products and services
- Guide marketers, brand leaders, insight professionals, founders, and C-suite stakeholders from onboarding through ongoing engagement
- Help customers apply Tracksuit data and insights through effective adoption, activation, and product usage
- Develop data-driven narratives using platform expertise, methodology, brand theory, and commercial context
- Turn customer feedback into practical product recommendations as the voice of the customer
- Collaborate across Product, Marketing, Partnerships, and Solutions
- Share learning within the Customer Success team and continuously enhance the customer journey
- Retain and expand accounts by building trusted relationships and demonstrating measurable value
- Work with Growth Account Executives, Product, and Solutions to support Customer Success KPIs and shape the product roadmap, marketing, and enablement
Requirements
- At least 3–5 years of experience in Customer Success or Account Management, ideally in SaaS
- Strong fluency in brand and marketing concepts
- Comfort with data, dashboards, and product-led customer conversations
- Excellent written and verbal communication for executive, user, and technical audiences
- Commercial experience covering GRR, NRR, negotiation, and forecasting
- Working familiarity with HubSpot, Subskribe, Notion, and Claude
- A kind, organised, ambitious, and team-oriented working style
Benefits
- Market-competitive compensation reviewed twice a year
- Transparent compensation policy
- Employee Share Option Program
- Twelve weeks of paid parental leave for either caregiver
- Additional sick leave for IVF
- Phased return-to-work support
- $1,000 personal learning and development budget for each Trackstar
- Mentorship, speaking, and travel-based development opportunities
- Flexible day-to-day working with a balanced work-from-home and office model
- Pet-friendly workplace