PVcase

201 – 500 Employees

PVcase develops SaaS tools for solar energy professionals, supporting the design and planning of utility-scale and commercial photovoltaic projects. Its software helps engineers and developers evaluate sites, model energy production, and design rooftop systems, with integrations such as AutoCAD that support more efficient and precise project development. The company operates at the intersection of energy, enterprise software, and SaaS.

Company Jobs

Customer Success Manager, Renewable Energy — Germany Remote

Guide renewable-energy customers through onboarding, adoption, renewal, and expansion. Help PVcase customers realize measurable value from its solar development software platform.

6 days ago

Germany

Spain

€36,500 – €73,000 / year

Remote Full-time Junior Middle No degree required German Required English Required Customer Success Customer Success Manager

Description

Guide customers from onboarding through renewal
Report to the Head of Customer Success Management for EMEA
Manage high-touch and medium-touch customer accounts across Europe
Maintain engagement throughout every stage of the customer lifecycle
Support strong product adoption, net retention, and churn performance
Lead QBRs and EBRs to uncover business and strategic priorities and demonstrate product ROI
Build relationships with executive sponsors and customer decision-makers
Translate the PVcase multi-product suite’s value proposition into relevant customer outcomes worldwide
Partner with Sales, Product, and Marketing to deliver a consistent customer experience
Represent customer needs internally and advocate for them with senior leadership
Support process improvements and broader organizational growth initiatives
Visit customers in person occasionally

Requirements

At least two years of experience in Customer Success
Fluency in English and German; additional languages are advantageous
Experience in renewable energy or a related field is strongly preferred
Proven ability to build and maintain relationships across customer organizations
Strong communication abilities
Accurate forecasting skills and a clear understanding of the customer base
Skilled in conflict resolution and prioritizing work around customer objectives
Knowledge of customer metrics and the ability to analyze data for actionable insights
Proficiency with CRM software and other relevant tools
Salesforce and/or Gainsight experience is advantageous
Excellent written and verbal communication skills
Experience working remotely and availability during standard customer working hours
Startup or scale-up experience is preferred
Comfort working in rapidly changing environments and interest in continuous improvement
This role does not provide immigration-related employment support, including visa sponsorship or transfer

Benefits

Flexible benefits package with perks tailored to individual preferences
Choice of fully remote work or office access in Vilnius, Kaunas, or Barcelona
Flexible working hours
Half-day Fridays during summer
Comprehensive training and onboarding program
Access to international training programs
Substantial salary with regular increases
Regular office-based and after-hours team activities
Transparency around company performance and the salary framework
Extra paid vacation days for birthdays, volunteering, and other occasions

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Customer Success Manager, Renewable Energy — Germany Remote

Guide renewable-energy customers through onboarding, adoption, renewal, and expansion. Help PVcase customers realize measurable value from its solar development software platform.

Description

Requirements

Benefits

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