PVcase
PVcase
201 – 500 Қызметкерлер
SaaSКәсіпорынЭнергетика
PVcase күн энергетикасы саласындағы мамандарға арналған, өнеркәсіптік ауқымдағы және коммерциялық фотоэлектрлік жобаларды жобалау мен жоспарлауды қолдайтын SaaS құралдарын әзірлейді. Оның бағдарламалық жасақтамасы инженерлер мен әзірлеушілерге учаскелерді бағалауға, энергия өндіруді модельдеуге және AutoCAD сияқты интеграциялар арқылы шатыр жүйелерін жобалауға көмектесіп, жобаларды тиімдірек әрі дәлірек әзірлеуге мүмкіндік береді. Компания энергетика, корпоративтік бағдарламалық жасақтама және SaaS салаларының тоғысында жұмыс істейді.

Customer Success Manager, Renewable Energy — Germany Remote

Guide renewable-energy customers through onboarding, adoption, renewal, and expansion. Help PVcase customers realize measurable value from its solar development software platform.

Сипаттама

  • Guide customers from onboarding through renewal
  • Report to the Head of Customer Success Management for EMEA
  • Manage high-touch and medium-touch customer accounts across Europe
  • Maintain engagement throughout every stage of the customer lifecycle
  • Support strong product adoption, net retention, and churn performance
  • Lead QBRs and EBRs to uncover business and strategic priorities and demonstrate product ROI
  • Build relationships with executive sponsors and customer decision-makers
  • Translate the PVcase multi-product suite’s value proposition into relevant customer outcomes worldwide
  • Partner with Sales, Product, and Marketing to deliver a consistent customer experience
  • Represent customer needs internally and advocate for them with senior leadership
  • Support process improvements and broader organizational growth initiatives
  • Visit customers in person occasionally

Талаптар

  • At least two years of experience in Customer Success
  • Fluency in English and German; additional languages are advantageous
  • Experience in renewable energy or a related field is strongly preferred
  • Proven ability to build and maintain relationships across customer organizations
  • Strong communication abilities
  • Accurate forecasting skills and a clear understanding of the customer base
  • Skilled in conflict resolution and prioritizing work around customer objectives
  • Knowledge of customer metrics and the ability to analyze data for actionable insights
  • Proficiency with CRM software and other relevant tools
  • Salesforce and/or Gainsight experience is advantageous
  • Excellent written and verbal communication skills
  • Experience working remotely and availability during standard customer working hours
  • Startup or scale-up experience is preferred
  • Comfort working in rapidly changing environments and interest in continuous improvement
  • This role does not provide immigration-related employment support, including visa sponsorship or transfer

Артықшылықтар

  • Flexible benefits package with perks tailored to individual preferences
  • Choice of fully remote work or office access in Vilnius, Kaunas, or Barcelona
  • Flexible working hours
  • Half-day Fridays during summer
  • Comprehensive training and onboarding program
  • Access to international training programs
  • Substantial salary with regular increases
  • Regular office-based and after-hours team activities
  • Transparency around company performance and the salary framework
  • Extra paid vacation days for birthdays, volunteering, and other occasions

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