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Customer Success Manager, Renewable Energy — Germany Remote
Guide renewable-energy customers through onboarding, adoption, renewal, and expansion. Help PVcase customers realize measurable value from its solar development software platform.
विवरण
- Guide customers from onboarding through renewal
- Report to the Head of Customer Success Management for EMEA
- Manage high-touch and medium-touch customer accounts across Europe
- Maintain engagement throughout every stage of the customer lifecycle
- Support strong product adoption, net retention, and churn performance
- Lead QBRs and EBRs to uncover business and strategic priorities and demonstrate product ROI
- Build relationships with executive sponsors and customer decision-makers
- Translate the PVcase multi-product suite’s value proposition into relevant customer outcomes worldwide
- Partner with Sales, Product, and Marketing to deliver a consistent customer experience
- Represent customer needs internally and advocate for them with senior leadership
- Support process improvements and broader organizational growth initiatives
- Visit customers in person occasionally
आवश्यकताएँ
- At least two years of experience in Customer Success
- Fluency in English and German; additional languages are advantageous
- Experience in renewable energy or a related field is strongly preferred
- Proven ability to build and maintain relationships across customer organizations
- Strong communication abilities
- Accurate forecasting skills and a clear understanding of the customer base
- Skilled in conflict resolution and prioritizing work around customer objectives
- Knowledge of customer metrics and the ability to analyze data for actionable insights
- Proficiency with CRM software and other relevant tools
- Salesforce and/or Gainsight experience is advantageous
- Excellent written and verbal communication skills
- Experience working remotely and availability during standard customer working hours
- Startup or scale-up experience is preferred
- Comfort working in rapidly changing environments and interest in continuous improvement
- This role does not provide immigration-related employment support, including visa sponsorship or transfer
लाभ
- Flexible benefits package with perks tailored to individual preferences
- Choice of fully remote work or office access in Vilnius, Kaunas, or Barcelona
- Flexible working hours
- Half-day Fridays during summer
- Comprehensive training and onboarding program
- Access to international training programs
- Substantial salary with regular increases
- Regular office-based and after-hours team activities
- Transparency around company performance and the salary framework
- Extra paid vacation days for birthdays, volunteering, and other occasions
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