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AiGent
AiGent
1 – 10 Employees
B2BEnergySaaS
AiGent develops B2B energy software for monitoring and managing onsite backup generators. Its platform connects generator assets to electricity markets, giving commercial and institutional customers real-time visibility, automated control, load cycling, and reporting. By helping teams maintain generators, make use of underutilized capacity, manage energy costs, and support business continuity, AiGent brings operational oversight and market participation into one system.
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Customer Success Associate at AiGent Energy (US Remote)

Support customer onboarding for AiGent Energy’s distributed-generation software platform. Coordinate kickoff calls, site tracking, dispatch communications, and issue resolution.

USUnited StatesRemoteFull-timeJuniorMiddleNo degree requiredEnglish RequiredCustomer SuccessCustomer Success Manager

Description

  • Manage the Sales-to-Customer Success handoff and follow up on outstanding information.
  • Plan and lead customer kickoff calls with the standard presentation deck.
  • Gather site, generator, and contact information and pursue completion of missing details.
  • Monitor sites from kickoff through go-live while coordinating updates among customers, field engineers, and the AiGent team.
  • Communicate with customers about dispatch events, testing, and market programs.
  • Support the dispatch lead with customer outreach during events.
  • Review site health alerts and coordinate follow-up through resolution.
  • Respond to routine customer questions and route issues to the appropriate teammate.
  • Maintain accurate HubSpot records, meeting notes, and action items.
  • Recommend updates to onboarding checklists and customer-facing materials.
  • Build knowledge of MISO and PJM grid programs and wholesale markets, generator and site fundamentals, customer kickoffs, the AiGent platform, onboarding, and dispatch workflows.

Requirements

  • At least one year of customer-facing experience in customer success, account management, client services, or project coordination; relevant internships, coursework, or volunteer experience also qualify.
  • Communicate clearly and warmly with customers by phone and in writing.
  • Stay organized while managing multiple customers, tasks, and details simultaneously.
  • Demonstrate dependable follow-through.
  • Learn technical and market-related topics quickly and with curiosity.
  • Be authorized to work in the United States without current or future employer sponsorship.
  • Work hours that align primarily with customers in the Eastern and Central time zones.
  • Be available for dispatch events, including occasional work outside standard business hours.
  • Interest in or exposure to energy, climate, or utilities is preferred.
  • Experience with HubSpot or another CRM is preferred.
  • Experience in a startup or rapidly growing team is preferred.

Benefits

  • Competitive base salary.
  • Performance-based bonus.
  • Equity in an early-stage company.
  • The employer covers 100% of Health, Dental, and Vision premiums for full-time employees.
  • Choose between a traditional health plan with an FSA and an HDHP with a company-funded HSA.
  • Basic term life insurance plus voluntary insurance options.
  • Flexible paid time off.
  • Fully remote work from anywhere in the United States.
  • Direct access to the founding team and meaningful ownership from the start.
  • An opportunity to contribute to the energy transition.

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