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Customer Success Associate at AiGent Energy (US Remote)
Support customer onboarding for AiGent Energy’s distributed-generation software platform. Coordinate kickoff calls, site tracking, dispatch communications, and issue resolution.
विवरण
- Manage the Sales-to-Customer Success handoff and follow up on outstanding information.
- Plan and lead customer kickoff calls with the standard presentation deck.
- Gather site, generator, and contact information and pursue completion of missing details.
- Monitor sites from kickoff through go-live while coordinating updates among customers, field engineers, and the AiGent team.
- Communicate with customers about dispatch events, testing, and market programs.
- Support the dispatch lead with customer outreach during events.
- Review site health alerts and coordinate follow-up through resolution.
- Respond to routine customer questions and route issues to the appropriate teammate.
- Maintain accurate HubSpot records, meeting notes, and action items.
- Recommend updates to onboarding checklists and customer-facing materials.
- Build knowledge of MISO and PJM grid programs and wholesale markets, generator and site fundamentals, customer kickoffs, the AiGent platform, onboarding, and dispatch workflows.
आवश्यकताएँ
- At least one year of customer-facing experience in customer success, account management, client services, or project coordination; relevant internships, coursework, or volunteer experience also qualify.
- Communicate clearly and warmly with customers by phone and in writing.
- Stay organized while managing multiple customers, tasks, and details simultaneously.
- Demonstrate dependable follow-through.
- Learn technical and market-related topics quickly and with curiosity.
- Be authorized to work in the United States without current or future employer sponsorship.
- Work hours that align primarily with customers in the Eastern and Central time zones.
- Be available for dispatch events, including occasional work outside standard business hours.
- Interest in or exposure to energy, climate, or utilities is preferred.
- Experience with HubSpot or another CRM is preferred.
- Experience in a startup or rapidly growing team is preferred.
लाभ
- Competitive base salary.
- Performance-based bonus.
- Equity in an early-stage company.
- The employer covers 100% of Health, Dental, and Vision premiums for full-time employees.
- Choose between a traditional health plan with an FSA and an HDHP with a company-funded HSA.
- Basic term life insurance plus voluntary insurance options.
- Flexible paid time off.
- Fully remote work from anywhere in the United States.
- Direct access to the founding team and meaningful ownership from the start.
- An opportunity to contribute to the energy transition.
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