Group Communications Specialist
Absa Group
Develop strategic internal content and campaigns for Absa Group, a leading African banking group. Strengthen colleague engagement across digital communication channels.
Open
TDCX provides customer experience solutions designed to help businesses communicate with and support their customers across multiple channels. Its offering emphasizes secure, privacy-conscious messaging, while also enabling community participation and group conversations that keep interactions organized and accessible. The company’s profile may be relevant to professionals exploring opportunities in customer experience, communication services, and related business support operations.
Customer Service Specialist (Onsite, Singapore)
Provide customer support across multiple communication channels for TDCX in Singapore. Resolve issues, close cases, and help improve customer satisfaction.
Description
- Support customers through relevant communication channels with a high standard of service.
- Assess customer needs, investigate existing issues, and develop appropriate solutions.
- Resolve customer confusion and aim for first-contact resolution.
- Coordinate with service partners and internal teams to close cases in line with service standards.
- Share constructive feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
- Deliver services according to established procedures to maximize customer satisfaction.
- Build lasting customer relationships through proactive and attentive engagement.
- Complete other duties assigned by management and support the effective implementation, maintenance, and continuous improvement of TDCX’s Quality Management System.
Requirements
- Diploma, Advanced or Higher Diploma, Graduate Diploma, Bachelor’s Degree, Postgraduate Diploma, Professional Degree, Master’s Degree, or equivalent qualification in any field.
- Approximately two years of relevant work experience is preferred; fresh graduates are welcome to apply.
- Strong time-management skills and the drive to exceed expectations.
- Ability to manage multiple tasks and use customer-provided information to tailor responses and actions to individual needs.
- Strong communication, active listening, empathy, and professional phone etiquette, including appropriate pace, tone, voice quality, grammar, and articulation.
- Comfort working with computers and multiple systems, with the ability to learn and adapt to new tools.
- Excellent spoken and written English, plus proficiency in the language of the supported market.
Benefits
- Attractive remuneration and additional perks.
- Comprehensive medical, insurance, and social security coverage.
- World-class workspaces.
- Engaging activities and recognition programs.
- Strong learning and development plans for career growth.
- Positive workplace culture that supports your future.
- Convenient location with direct public transport connections.
- Flexible working arrangements.
- Coaching and mentoring from experienced professionals.
- Opportunity to join a global company recognized with hundreds of industry awards.
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