TDCX ग्राहक अनुभव समाधान प्रदान करता है, जो व्यवसायों को कई माध्यमों के जरिए अपने ग्राहकों से संवाद करने और उन्हें सहायता देने में मदद करते हैं। इसकी सेवाओं में सुरक्षित और निजता-सचेत संदेश-व्यवस्था पर जोर दिया जाता है, साथ ही समुदाय की भागीदारी और समूह वार्तालापों की सुविधा भी मिलती है, जिससे संवाद व्यवस्थित और सुलभ बने रहते हैं। कंपनी की प्रोफ़ाइल ग्राहक अनुभव, संचार सेवाओं और संबंधित व्यावसायिक सहायता संचालन में अवसर तलाशने वाले पेशेवरों के लिए उपयोगी हो सकती है।
Customer Service Specialist (Onsite, Singapore)
Provide customer support across multiple communication channels for TDCX in Singapore. Resolve issues, close cases, and help improve customer satisfaction.
विवरण
- Support customers through relevant communication channels with a high standard of service.
- Assess customer needs, investigate existing issues, and develop appropriate solutions.
- Resolve customer confusion and aim for first-contact resolution.
- Coordinate with service partners and internal teams to close cases in line with service standards.
- Share constructive feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
- Deliver services according to established procedures to maximize customer satisfaction.
- Build lasting customer relationships through proactive and attentive engagement.
- Complete other duties assigned by management and support the effective implementation, maintenance, and continuous improvement of TDCX’s Quality Management System.
आवश्यकताएँ
- Diploma, Advanced or Higher Diploma, Graduate Diploma, Bachelor’s Degree, Postgraduate Diploma, Professional Degree, Master’s Degree, or equivalent qualification in any field.
- Approximately two years of relevant work experience is preferred; fresh graduates are welcome to apply.
- Strong time-management skills and the drive to exceed expectations.
- Ability to manage multiple tasks and use customer-provided information to tailor responses and actions to individual needs.
- Strong communication, active listening, empathy, and professional phone etiquette, including appropriate pace, tone, voice quality, grammar, and articulation.
- Comfort working with computers and multiple systems, with the ability to learn and adapt to new tools.
- Excellent spoken and written English, plus proficiency in the language of the supported market.
लाभ
- Attractive remuneration and additional perks.
- Comprehensive medical, insurance, and social security coverage.
- World-class workspaces.
- Engaging activities and recognition programs.
- Strong learning and development plans for career growth.
- Positive workplace culture that supports your future.
- Convenient location with direct public transport connections.
- Flexible working arrangements.
- Coaching and mentoring from experienced professionals.
- Opportunity to join a global company recognized with hundreds of industry awards.