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Ameris Bank
Ameris Bank
1,001 – 5,000 Employees
H1B Visa SponsorConsultingInsuranceLogistics
Ameris Bank is a regional financial institution serving consumers, small businesses, and commercial clients across the Southeast and Mid-Atlantic. Its offerings include everyday retail banking, certificates of deposit and IRAs, mortgages, personal and business lending, commercial finance, treasury and merchant services, wealth and insurance solutions, and digital banking tools. The organization serves customers through full-service branches in several Southeastern states, mortgage-focused locations in additional Mid-Atlantic states, and online and mobile platforms.
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Customer Service Specialist - Atlanta, GA (Onsite)

Provide professional banking support to Ameris Bank customers by resolving account questions, handling maintenance requests, and delivering accurate service. Help strengthen customer retention through responsive, knowledgeable assistance.

USUnited StatesFLFloridaOn-siteFull-timeJuniorNo degree requiredEnglish RequiredCustomer Support

Description

  • Deliver prompt, accurate, and professional service to customers and prospective customers
  • Support consumer and commercial customers with account information, concerns, maintenance, and general questions
  • Investigate customer inquiries and complete service requests
  • Stay current on banking products, programs, services, and promotions
  • Identify the underlying causes of routine service issues and resolve them
  • Escalate complex matters to supervisors
  • Serve callers across multiple queues while supporting customer satisfaction and retention
  • Process account servicing and maintenance requests accurately and efficiently
  • Document calls and account interactions accurately
  • Recognize customer needs and recommend suitable bank products and services
  • Complete additional projects and duties as assigned

Requirements

  • Proficiency with computers and Microsoft Office
  • Communicate ideas clearly and persuasively using professional language and grammar
  • Plan, organize, and prioritize assigned work
  • Work effectively as a motivated team member and build collaborative relationships
  • Analyze and document detailed information accurately
  • Possess thorough knowledge of banking policies, procedures, products, and services
  • Demonstrate a strong commitment to quality customer service and meeting or exceeding service goals
  • Provide highly interactive service that builds relationships and addresses customer needs
  • Research and analyze issues, evaluate viable options, reach sound conclusions, present findings, and make considered recommendations
  • One or more years of customer service or call center experience preferred
  • One or more years of financial services or related industry experience preferred
  • High school diploma or GED required
  • Bachelor's degree preferred, or equivalent education and related training or experience required
  • Follow Bank Secrecy Act requirements and all organizational policies and procedures strictly

Benefits

  • Medical, dental, and vision insurance
  • Employer-paid life insurance
  • Accidental death and dismemberment coverage
  • Long-term disability coverage
  • Paid sick and vacation leave
  • 11 paid holidays
  • Volunteer or service day
  • Employee stock purchase plan
  • 401(k) retirement plan
  • Ameris Bank matches 50% of the first 8% of employee contributions
  • Flexible spending accounts
  • Health savings account
  • Health reimbursement arrangement
  • Supplemental life and other insurance plans
  • Identity theft protection
  • Pet insurance
  • Legal insurance
  • Employee assistance program
  • Employee advocacy program
  • Tickets at Work entertainment discounts for Ameris Bank employees
  • AT&T employee discount
  • Wellness discounts on medical premiums and other rewards
  • Employee referral incentive
  • Education assistance
  • Employee resource groups
  • Free interest checking
  • Free safe deposit box
  • Free money orders, travelers' checks, and cashier's checks
  • Discount on mortgage origination fees
  • Free online banking and unlimited online bill payment
  • Employee banking perks

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