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Maximus
Maximus
ConsultingGovernmentHealthcare
Maximus helps government agencies deliver and modernize essential public programs across healthcare, human services, defense, national security, and civilian services. Its work spans AI and analytics, cloud and cybersecurity, digital platforms, contact centers, eligibility and enrollment systems, clinical services, Medicaid enterprise solutions, consulting, and program operations. With teams supporting federal, state, and local clients, Maximus combines technology with hands-on delivery to improve how people access public services and how agencies achieve their goals.
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Customer Service Representative - Albany, NY (Hybrid)

Provide telephone support to New York healthcare enrollees for Maximus. Handle applications, eligibility determinations, plan enrollment, and member updates.

USUnited StatesNYNew York
$20 / hour
HybridFull-timeJuniorNo degree requiredEnglish RequiredCustomer Support

Description

  • Handle incoming calls from consumers, prospective enrollees, and authorized representatives
  • Manage both inbound and outbound customer contacts
  • Record and monitor inquiries in the appropriate systems
  • Route or refer consumers to the correct agencies or service entities
  • Send requested materials by mail, email, or download
  • Arrange interpretation services for callers who speak languages other than English
  • Escalate calls and unresolved issues through the appropriate channels
  • Participate in meetings and training while keeping program and system knowledge current
  • Complete healthcare coverage applications by phone, including tax household and income details, eligibility reviews, and health-plan enrollment
  • Process life-event changes, demographic updates, disenrollment requests, and special enrollment periods
  • Address inquiries in accordance with confidentiality and privacy requirements
  • Achieve quality assurance standards and designated performance targets
  • Follow established workplace safety procedures
  • Remain seated or stationary for extended periods and occasionally handle items weighing up to 25 pounds
  • Carry out additional responsibilities assigned by management

Requirements

  • High school diploma or GED plus at least six months of relevant professional experience, or an equivalent combination of education and experience
  • Live within 100 miles of Albany, New York
  • Currently and permanently reside in the Continental United States
  • Strong data-entry and telephone support skills
  • Excellent organizational, interpersonal, written, and verbal communication abilities
  • Comfort working effectively in a fast-paced environment
  • Ability to manage multiple complex tasks at the same time
  • Ability to contribute both independently and as part of a team
  • Prior experience using computers, telephone systems, and headsets preferred
  • Previous customer service experience preferred
  • Home internet service with speeds of at least 20 Mbps
  • Home connection through Wi-Fi or Category 5/6 Ethernet cable
  • Complete five days of onsite training in Albany, New York before beginning remote work

Benefits

  • Performance-based annual bonus opportunities
  • Medical, dental, vision, prescription, and partially funded HSA plans
  • Employer-provided life insurance
  • Discounts on auto, home, renters, and pet insurance
  • 401(k) retirement savings plan with company matching
  • Paid time off, holidays, and sick leave
  • Short- and long-term disability coverage
  • Employee Assistance Program supporting physical, emotional, and financial wellness
  • Employee recognition platform
  • Tuition reimbursement
  • Employee perks and discount programs
  • Maximus wellness programs and resources
  • Paid training
  • Professional development through training programs, workshops, and conferences

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