Maximus
Maximus
Maximus мемлекеттік органдарға денсаулық сақтау, әлеуметтік қызметтер, қорғаныс, ұлттық қауіпсіздік және азаматтық қызметтер салаларындағы маңызды мемлекеттік бағдарламаларды жүзеге асыруға және жаңғыртуға көмектеседі. Компанияның қызметі жасанды интеллект пен талдауды, бұлтты технологиялар мен киберқауіпсіздікті, цифрлық платформаларды, байланыс орталықтарын, жарамдылықты анықтау және тіркеу жүйелерін, клиникалық қызметтерді, Medicaid жүйесіне арналған кәсіптік шешімдерді, консалтингті және бағдарламаларды іске асыруды қамтиды. Федералдық, штаттық және жергілікті деңгейдегі клиенттерге қолдау көрсететін Maximus командалары адамдардың мемлекеттік қызметтерге қол жеткізуін және органдардың өз мақсаттарына жетуін жақсарту үшін технологияны практикалық іске асыру тәжірибесімен ұштастырады.

Customer Service Representative - Albany, NY (Hybrid)

Provide telephone support to New York healthcare enrollees for Maximus. Handle applications, eligibility determinations, plan enrollment, and member updates.

Сипаттама

  • Handle incoming calls from consumers, prospective enrollees, and authorized representatives
  • Manage both inbound and outbound customer contacts
  • Record and monitor inquiries in the appropriate systems
  • Route or refer consumers to the correct agencies or service entities
  • Send requested materials by mail, email, or download
  • Arrange interpretation services for callers who speak languages other than English
  • Escalate calls and unresolved issues through the appropriate channels
  • Participate in meetings and training while keeping program and system knowledge current
  • Complete healthcare coverage applications by phone, including tax household and income details, eligibility reviews, and health-plan enrollment
  • Process life-event changes, demographic updates, disenrollment requests, and special enrollment periods
  • Address inquiries in accordance with confidentiality and privacy requirements
  • Achieve quality assurance standards and designated performance targets
  • Follow established workplace safety procedures
  • Remain seated or stationary for extended periods and occasionally handle items weighing up to 25 pounds
  • Carry out additional responsibilities assigned by management

Талаптар

  • High school diploma or GED plus at least six months of relevant professional experience, or an equivalent combination of education and experience
  • Live within 100 miles of Albany, New York
  • Currently and permanently reside in the Continental United States
  • Strong data-entry and telephone support skills
  • Excellent organizational, interpersonal, written, and verbal communication abilities
  • Comfort working effectively in a fast-paced environment
  • Ability to manage multiple complex tasks at the same time
  • Ability to contribute both independently and as part of a team
  • Prior experience using computers, telephone systems, and headsets preferred
  • Previous customer service experience preferred
  • Home internet service with speeds of at least 20 Mbps
  • Home connection through Wi-Fi or Category 5/6 Ethernet cable
  • Complete five days of onsite training in Albany, New York before beginning remote work

Артықшылықтар

  • Performance-based annual bonus opportunities
  • Medical, dental, vision, prescription, and partially funded HSA plans
  • Employer-provided life insurance
  • Discounts on auto, home, renters, and pet insurance
  • 401(k) retirement savings plan with company matching
  • Paid time off, holidays, and sick leave
  • Short- and long-term disability coverage
  • Employee Assistance Program supporting physical, emotional, and financial wellness
  • Employee recognition platform
  • Tuition reimbursement
  • Employee perks and discount programs
  • Maximus wellness programs and resources
  • Paid training
  • Professional development through training programs, workshops, and conferences

Ұқсас жұмыс орындары

AMRA Medical

Remote Business Development Manager, AMRA Medical

AMRA Medical

Grow sales of AMRA Medical’s MRI-based health informatics platform by winning new customers, developing strategic accounts, and supporting expansion into new markets.

Ашу
Arctic Wolf

Remote Channel Account Manager, Netherlands

Arctic Wolf

Grow Arctic Wolf’s cybersecurity partner network across the Netherlands and Benelux. Lead channel sales, partner enablement, pipeline forecasting, and revenue growth.

Ашу
Triumph

VIP Account Manager at Triumph (US Remote)

Triumph

Manage personalized relationships with high-value players on Triumph’s gaming and trading card platform. Handle player support, VIP experiences, responsible gaming, and feedback that informs the loyalty program and product roadmap.

Ашу
Peraton

Peraton Director of Business Development, DIA

Peraton

Lead Peraton’s business development across Defense Intelligence Agency missions, from strategic account planning to proposal delivery. Shape pursuits, customer relationships, and partnerships to grow the company’s national security work.

Ашу
FEVO

Director of Business Development, FEVO (U.S. Remote)

FEVO

Lead enterprise sales and partnerships for FEVO’s live entertainment ticketing platform, growing revenue across U.S. sports and entertainment markets. The role covers prospecting, negotiations, and cross-functional deal execution.

Ашу
Peraton

Peraton Director of Business Development, Defense Intelligence

Peraton

Lead business development for Peraton’s DIA portfolio, shaping defense intelligence opportunities and guiding complex pursuits. Build strategic customer relationships and grow the pipeline across intelligence and defense organizations.

Ашу
Ecole Gustave

Business Development Intern

Ecole Gustave

Join Ecole Gustave, a school training people for in-demand construction trades. Help build company partnerships, pre-screen candidates, and connect them with employers.

Ашу
Ecole Gustave

Business Developer – Ecole Gustave (Hybrid, France)

Ecole Gustave

Build Ecole Gustave’s network of partner businesses as it trains adults changing careers for jobs in construction. Screen prospective candidates and connect them with suitable employers.

Ашу
talixo

Fleet Key Account Manager — Pakistan (Remote)

talixo
51 – 200 Қызметкерлер
SaaSКөлікСаяхат

Manage taxi and limousine fleet partnerships for Talixo’s pre-booked transfer network. Grow accounts, recruit partners, negotiate agreements, and improve service quality while working remotely from Pakistan.

Ашу
Bridgit

Remote Business Development Manager, Australia

Bridgit
51 – 200 Қызметкерлер
B2CЖылжымайтын мүлікФинтех

Grow Bridgit’s mortgage broker network and partnerships while advising brokers on loan structures. Help an Australian fintech lender reshape property finance.

Ашу