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Maximus
Maximus
HukumatKonsaltingSog‘liqni saqlash
Maximus davlat idoralariga sog‘liqni saqlash, ijtimoiy xizmatlar, mudofaa, milliy xavfsizlik va fuqarolik xizmatlari sohalaridagi muhim davlat dasturlarini amalga oshirish va modernizatsiya qilishda yordam beradi. Kompaniya faoliyati sun’iy intellekt va tahlil, bulutli texnologiyalar va kiberxavfsizlik, raqamli platformalar, aloqa markazlari, muvofiqlikni aniqlash va ro‘yxatdan o‘tkazish tizimlari, klinik xizmatlar, Medicaid uchun korporativ yechimlar, konsalting va dastur operatsiyalarini qamrab oladi. Federal, shtat va mahalliy darajadagi mijozlarni qo‘llab-quvvatlaydigan jamoalari bilan Maximus odamlarga davlat xizmatlaridan foydalanishni va idoralarga o‘z maqsadlariga erishishni yaxshilash uchun texnologiyani amaliy ijro tajribasi bilan uyg‘unlashtiradi.
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Kompaniyadagi ish o‘rinlari

Customer Service Representative - Albany, NY (Hybrid)

Provide telephone support to New York healthcare enrollees for Maximus. Handle applications, eligibility determinations, plan enrollment, and member updates.

USAmerika Qo‘shma ShtatlariNYNyu-York
20 $ / soat
GibridTo‘liq stavkaJuniorDiplom talab qilinmaydiTalab Qilinadigan Til: inglizchaMijozlarni qo‘llab-quvvatlash

Tavsif

  • Handle incoming calls from consumers, prospective enrollees, and authorized representatives
  • Manage both inbound and outbound customer contacts
  • Record and monitor inquiries in the appropriate systems
  • Route or refer consumers to the correct agencies or service entities
  • Send requested materials by mail, email, or download
  • Arrange interpretation services for callers who speak languages other than English
  • Escalate calls and unresolved issues through the appropriate channels
  • Participate in meetings and training while keeping program and system knowledge current
  • Complete healthcare coverage applications by phone, including tax household and income details, eligibility reviews, and health-plan enrollment
  • Process life-event changes, demographic updates, disenrollment requests, and special enrollment periods
  • Address inquiries in accordance with confidentiality and privacy requirements
  • Achieve quality assurance standards and designated performance targets
  • Follow established workplace safety procedures
  • Remain seated or stationary for extended periods and occasionally handle items weighing up to 25 pounds
  • Carry out additional responsibilities assigned by management

Talablar

  • High school diploma or GED plus at least six months of relevant professional experience, or an equivalent combination of education and experience
  • Live within 100 miles of Albany, New York
  • Currently and permanently reside in the Continental United States
  • Strong data-entry and telephone support skills
  • Excellent organizational, interpersonal, written, and verbal communication abilities
  • Comfort working effectively in a fast-paced environment
  • Ability to manage multiple complex tasks at the same time
  • Ability to contribute both independently and as part of a team
  • Prior experience using computers, telephone systems, and headsets preferred
  • Previous customer service experience preferred
  • Home internet service with speeds of at least 20 Mbps
  • Home connection through Wi-Fi or Category 5/6 Ethernet cable
  • Complete five days of onsite training in Albany, New York before beginning remote work

Imtiyozlar

  • Performance-based annual bonus opportunities
  • Medical, dental, vision, prescription, and partially funded HSA plans
  • Employer-provided life insurance
  • Discounts on auto, home, renters, and pet insurance
  • 401(k) retirement savings plan with company matching
  • Paid time off, holidays, and sick leave
  • Short- and long-term disability coverage
  • Employee Assistance Program supporting physical, emotional, and financial wellness
  • Employee recognition platform
  • Tuition reimbursement
  • Employee perks and discount programs
  • Maximus wellness programs and resources
  • Paid training
  • Professional development through training programs, workshops, and conferences

O‘xshash ish o‘rinlari

PMA Consultants

NetSuite Project Accounting Specialist

PMA Consultants
201 – 500 Xodimlar
H1B vizasi homiysiIshlab chiqarishLogistikaSog‘liqni saqlash
USAmerika Qo‘shma ShtatlariMIMichigan
83 082 $ – 97 621 $ / yil
GibridTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaBuxgalteriya menejeri
ERPOracle

Manage NetSuite billing and project financial records for PMA Consultants’ construction consulting work, coordinating with project managers, finance, operations, and clients. Track budgets, invoices, expenses, and payment issues across the project lifecycle.

Ochish