Capita
Capita
Capita is presented as a business services company focused on internet privacy and cookie management. Its work relates to helping organisations understand cookie requirements, manage consent, and support compliant data practices across websites, with relevance to consulting, healthcare, and insurance environments.

Customer Management Executive — Pune Hybrid Contract

Manage multichannel customer contacts, complaints, and KPI performance in a hybrid Pune role. Support accurate data handling, escalated resolutions, and team effectiveness.

Description

  • Meet customer and client KPI targets across multiple contact channels
  • Provide customer-focused, right-first-time service
  • Resolve customer complaints to satisfactory outcomes
  • Handle internal and external customer contacts through available channels
  • Record and enter customer data accurately in relevant systems
  • Mentor and support team members to improve satisfaction and efficiency metrics
  • Assist Team Leaders with mentoring and escalated complaint resolution

Requirements

  • Ability to meet customer and client KPI targets across multiple contact channels
  • Ability to comply with data protection legislation
  • Customer-focused approach with right-first-time service delivery
  • Ability to resolve customer complaints to satisfactory outcomes
  • Ability to respond to internal and external customers through available channels
  • Accurate customer data capture and system entry
  • More experienced Advisors may mentor and support team members
  • More experienced Advisors may resolve escalated complaints in line with business, policy, and legal requirements

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