Capita
Capita
Capita को इंटरनेट गोपनीयता और कुकी प्रबंधन पर केंद्रित एक व्यावसायिक सेवा कंपनी के रूप में प्रस्तुत किया गया है। इसका कार्य संगठनों को कुकी संबंधी आवश्यकताओं को समझने, सहमति का प्रबंधन करने और वेबसाइटों पर अनुपालनयुक्त डेटा प्रथाओं को समर्थन देने में मदद करने से जुड़ा है। यह परामर्श, स्वास्थ्य सेवा और बीमा क्षेत्रों के लिए प्रासंगिक है।

Customer Management Executive — Pune Hybrid Contract

Manage multichannel customer contacts, complaints, and KPI performance in a hybrid Pune role. Support accurate data handling, escalated resolutions, and team effectiveness.

विवरण

  • Meet customer and client KPI targets across multiple contact channels
  • Provide customer-focused, right-first-time service
  • Resolve customer complaints to satisfactory outcomes
  • Handle internal and external customer contacts through available channels
  • Record and enter customer data accurately in relevant systems
  • Mentor and support team members to improve satisfaction and efficiency metrics
  • Assist Team Leaders with mentoring and escalated complaint resolution

आवश्यकताएँ

  • Ability to meet customer and client KPI targets across multiple contact channels
  • Ability to comply with data protection legislation
  • Customer-focused approach with right-first-time service delivery
  • Ability to resolve customer complaints to satisfactory outcomes
  • Ability to respond to internal and external customers through available channels
  • Accurate customer data capture and system entry
  • More experienced Advisors may mentor and support team members
  • More experienced Advisors may resolve escalated complaints in line with business, policy, and legal requirements

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