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Capita
Capita
Sponsor pentru viza H1BAsigurăriAsistență medicalăConsultanță
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Locurile de muncă ale companiei

Customer Management Executive — Pune Hybrid Contract

Manage multichannel customer contacts, complaints, and KPI performance in a hybrid Pune role. Support accurate data handling, escalated resolutions, and team effectiveness.

INIndiaHibridContractNivel mediuSeniorLimbă Obligatorie: englezăExecutiv

Descriere

  • Meet customer and client KPI targets across multiple contact channels
  • Provide customer-focused, right-first-time service
  • Resolve customer complaints to satisfactory outcomes
  • Handle internal and external customer contacts through available channels
  • Record and enter customer data accurately in relevant systems
  • Mentor and support team members to improve satisfaction and efficiency metrics
  • Assist Team Leaders with mentoring and escalated complaint resolution

Cerințe

  • Ability to meet customer and client KPI targets across multiple contact channels
  • Ability to comply with data protection legislation
  • Customer-focused approach with right-first-time service delivery
  • Ability to resolve customer complaints to satisfactory outcomes
  • Ability to respond to internal and external customers through available channels
  • Accurate customer data capture and system entry
  • More experienced Advisors may mentor and support team members
  • More experienced Advisors may resolve escalated complaints in line with business, policy, and legal requirements

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65 $ – 75 $ / oră
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