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Sourcefit
Sourcefit
1,001 – 5,000 Employees
HealthcareLogisticsMarketing
Sourcefit is a business process outsourcing company that provides customized offshore and nearshore staffing solutions. With headquarters in the Philippines and offices in the Dominican Republic, Armenia, Madagascar, and South Africa, the company supports organizations across sectors such as IT, finance, healthcare, retail, marketing, and logistics. Its services include telesales, customer support, content moderation, IT support, and web development, with teams structured around each client’s operational needs. Sourcefit’s hiring context spans the delivery of these outsourced business and staffing services for organizations seeking integrated support capabilities.
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Customer Experience Operations Coordinator

Remote role in the Philippines coordinating customer support, court reservations, memberships, and engagement for a US-based badminton and pickleball club. The work also covers supplies, cleaning, bookings, and facility operations.

PHPhilippinesRemoteFull-timeJuniorNo degree requiredEnglish RequiredCustomer Support

Description

  • Handle customer inquiries across phone, email, messaging, and social channels using platforms such as Respond.io.
  • Manage court bookings and changes, memberships, pricing, facility rules, billing questions, and routine customer requests.
  • Update reservations in Podplay, assist with remote smart-lock access, and escalate technical or facility issues.
  • Keep accurate records of customer interactions, requests, and resolutions.
  • Process routine refunds, account credits, and fee adjustments within approved guidelines and authorization limits.
  • Monitor court availability and booking schedules to spot open slots and encourage participation.
  • Contact customers and leads to promote available courts, open-play sessions, recurring games, and club activities.
  • Coordinate customer polls and open-play invitations, help fill available slots, and follow up on abandoned bookings or inactive members.
  • Maintain customer contact details, preferences, conversation notes, and follow-up actions in tracking systems.
  • Explain memberships, coaching, leagues, and other services without complex sales negotiations or hard-closing.
  • Maintain booking calendars and coordinate partner or sponsor program schedules, including blocking and moving court reservations.
  • Track consumable supplies and sports equipment, flag shortages, and coordinate replenishment.
  • Coordinate cleaning schedules and confirm completion with on-site staff or service providers.
  • Update Excel trackers and internal tools, keeping operational records and action items current.
  • Report maintenance, safety, inventory, and customer service concerns, and suggest improvements to daily coordination.

Requirements

  • At least one year of relevant experience in customer service, hospitality, administrative coordination, reservations, sales support, or a similar customer-facing role.
  • Strong spoken and written English, a professional phone manner, and excellent customer service skills.
  • Well-organized, detail-oriented, and able to manage several conversations, tasks, and follow-ups at once.
  • Comfort initiating customer outreach by message or phone to encourage participation and bookings; formal sales experience is not required.
  • Comfortable using spreadsheets and learning communication, booking, customer management, and administrative tools.
  • Self-directed and dependable, with sound judgment about what to resolve and when to escalate.
  • Available to work a US Eastern Time shift, including weekends, with a quiet and suitable work-from-home setup.
  • Preferred: Experience with booking or reservation platforms, CRMs, customer support systems, or tools such as Podplay, Respond.io, and WhatsApp Business.
  • Preferred: Experience in sports, fitness, recreation, hospitality, clubs, or other membership-based businesses.
  • Preferred: Background in outbound customer engagement, community outreach, events, leagues, coaching programs, or scheduling.
  • Preferred: Interest in badminton, pickleball, or other racquet sports.

Benefits

  • Work from home
  • US holidays
  • Wednesday to Sunday schedule
  • 10 AM to 7 PM EST shift

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