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Sourcefit
Sourcefit
1001 – 5000 Darbinieki
LoģistikaMārketingsVeselības aprūpe
Sourcefit ir biznesa procesu ārpakalpojumu uzņēmums, kas nodrošina pielāgotus ofšora un nearshore personāla risinājumus. Papildus galvenajam birojam Filipīnās uzņēmumam ir biroji Dominikānas Republikā, Armēnijā, Madagaskarā un Dienvidāfrikā. Tas atbalsta dažādu nozaru, tostarp IT, finanšu, veselības aprūpes, mazumtirdzniecības, mārketinga un loģistikas, organizācijas. Uzņēmuma pakalpojumi ietver pārdošanu pa tālruni, klientu atbalstu, satura moderēšanu, IT atbalstu un tīmekļa izstrādi, bet komandas tiek veidotas atbilstoši katra klienta darbības vajadzībām. Sourcefit personāla atlases darbība ir saistīta ar šo ārpakalpojumu biznesa un personāla pakalpojumu nodrošināšanu organizācijām, kas meklē integrētas atbalsta iespējas.
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Vakances uzņēmumā

Customer Experience Operations Coordinator

Remote role in the Philippines coordinating customer support, court reservations, memberships, and engagement for a US-based badminton and pickleball club. The work also covers supplies, cleaning, bookings, and facility operations.

PHFilipīnasAttālinātiPilna slodzeJaunākais speciālistsGrāds nav nepieciešamsNepieciešamā Valoda: angļuKlientu atbalsts

Apraksts

  • Handle customer inquiries across phone, email, messaging, and social channels using platforms such as Respond.io.
  • Manage court bookings and changes, memberships, pricing, facility rules, billing questions, and routine customer requests.
  • Update reservations in Podplay, assist with remote smart-lock access, and escalate technical or facility issues.
  • Keep accurate records of customer interactions, requests, and resolutions.
  • Process routine refunds, account credits, and fee adjustments within approved guidelines and authorization limits.
  • Monitor court availability and booking schedules to spot open slots and encourage participation.
  • Contact customers and leads to promote available courts, open-play sessions, recurring games, and club activities.
  • Coordinate customer polls and open-play invitations, help fill available slots, and follow up on abandoned bookings or inactive members.
  • Maintain customer contact details, preferences, conversation notes, and follow-up actions in tracking systems.
  • Explain memberships, coaching, leagues, and other services without complex sales negotiations or hard-closing.
  • Maintain booking calendars and coordinate partner or sponsor program schedules, including blocking and moving court reservations.
  • Track consumable supplies and sports equipment, flag shortages, and coordinate replenishment.
  • Coordinate cleaning schedules and confirm completion with on-site staff or service providers.
  • Update Excel trackers and internal tools, keeping operational records and action items current.
  • Report maintenance, safety, inventory, and customer service concerns, and suggest improvements to daily coordination.

Prasības

  • At least one year of relevant experience in customer service, hospitality, administrative coordination, reservations, sales support, or a similar customer-facing role.
  • Strong spoken and written English, a professional phone manner, and excellent customer service skills.
  • Well-organized, detail-oriented, and able to manage several conversations, tasks, and follow-ups at once.
  • Comfort initiating customer outreach by message or phone to encourage participation and bookings; formal sales experience is not required.
  • Comfortable using spreadsheets and learning communication, booking, customer management, and administrative tools.
  • Self-directed and dependable, with sound judgment about what to resolve and when to escalate.
  • Available to work a US Eastern Time shift, including weekends, with a quiet and suitable work-from-home setup.
  • Preferred: Experience with booking or reservation platforms, CRMs, customer support systems, or tools such as Podplay, Respond.io, and WhatsApp Business.
  • Preferred: Experience in sports, fitness, recreation, hospitality, clubs, or other membership-based businesses.
  • Preferred: Background in outbound customer engagement, community outreach, events, leagues, coaching programs, or scheduling.
  • Preferred: Interest in badminton, pickleball, or other racquet sports.

Priekšrocības

  • Work from home
  • US holidays
  • Wednesday to Sunday schedule
  • 10 AM to 7 PM EST shift

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