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Insulet Corporation
Insulet Corporation
1,001 – 5,000 Employees
HardwareHealthcare
Insulet Corporation is a healthcare and medical device company developing, manufacturing, and distributing connected insulin delivery systems. Its best-known product, Omnipod, is a tubeless, wearable Pod-based platform designed to support continuous and automated insulin delivery, including Omnipod 5. Founded in 2000 and headquartered in Acton, Massachusetts, Insulet serves more than 600,000 customers across 26 countries. The company’s work spans medical device engineering, research and development, global manufacturing, and efforts to simplify diabetes management while advancing sustainability and community impact.
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Clinical Retention Specialist — South Florida, Tennessee, Georgia, South Carolina

Support patients and healthcare providers with Omnipod education, clinical troubleshooting, and retention efforts. Manage phone and virtual engagement across assigned South-region territories for Insulet Corporation.

USUnited StatesFLFloridaSCSouth CarolinaTNTennessee
$79,300 – $118,900 / year
RemoteFull-timeMiddleSeniorEnglish RequiredCustomer Retention SpecialistCustomer Success

Description

  • Provide tailored education and training to new and existing patients and healthcare providers by phone and virtual platforms
  • Deliver proactive follow-up, clinical guidance, recommendations, and troubleshooting to support ongoing device adoption
  • Train customers and healthcare providers on Omnipod data and reporting tools
  • Act as the clinical retention representative for an assigned geographic territory
  • Conduct outreach to evaluate satisfaction, reinforce product value, and address concerns
  • Apply clinical retention selling techniques to encourage continued Omnipod use
  • Analyze data to identify disengagement and potential churn
  • Work with Customer Success teams to develop focused retention strategies
  • Evaluate barriers to therapy continuation and implement patient-centered solutions
  • Coordinate with healthcare providers to align education with treatment plans
  • Partner with clinical managers, regional field teams, sales leaders, and other cross-functional groups
  • Report regional trends, risks, and opportunities
  • Help develop educational resources, customer journeys, and retention campaigns
  • Assist clinicians and customers with clinical software and digital diabetes management tools
  • Record customer interactions, outcomes, and follow-up actions in Salesforce
  • Analyze engagement data, usage patterns, and retention metrics
  • Contribute to data-driven programs designed to improve regional retention performance

Requirements

  • Bachelor’s degree is required
  • Hold active professional clinical credentials, such as Registered Nurse (RN) or Registered Dietitian (RD)
  • Bring at least three years of experience training or supporting insulin pump patients
  • Have direct experience working with healthcare providers in diabetes care
  • Hold a current Certified Diabetes Care and Education Specialist (CDCES) credential
  • Maintain all required professional licenses and Omnipod product certifications
  • Communicate clearly and persuasively with varied audiences by phone and virtual platforms
  • Demonstrate strong clinical judgment and expertise in diabetes technology and data interpretation
  • Use a consultative, influence-based approach to customer engagement and retention
  • Apply strong problem-solving, workflow optimization, and objection-handling skills
  • Be proficient with Microsoft Office and Salesforce
  • Live within the assigned geographic region
  • Maintain a home workspace that meets company security and productivity standards
  • Be able to sit and speak by phone for extended periods during scheduled shifts
  • Have the manual dexterity needed to use a computer and headset
  • Be available for occasional evenings, weekends, holidays, and limited travel as needed

Benefits

  • Eligible for incentive compensation
  • Medical, dental, and vision insurance
  • 401(k) plan with company match
  • Paid time off (PTO)
  • Additional employee wellness programs
  • Remote work arrangement
  • Limited travel as needed

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