Insulet Corporation — инсулинді жеткізудің қосылған жүйелерін әзірлейтін, өндіретін және тарататын денсаулық сақтау және медициналық құрылғылар компаниясы. Оның ең танымал өнімі Omnipod — инсулинді үздіксіз әрі автоматты түрде жеткізуді қолдауға арналған түтіксіз, денеге тағылатын Pod негізіндегі платформа. Оған Omnipod 5 те кіреді. 2000 жылы құрылған, штаб-пәтері Массачусетс штатындағы Актон қаласында орналасқан Insulet 26 елдегі 600 000-нан астам тұтынушыға қызмет көрсетеді. Компанияның қызметі медициналық құрылғылар инженериясын, зерттеу және әзірлемелерді, жаһандық өндірісті, сондай-ақ диабетті басқаруды жеңілдету, тұрақтылық пен қоғамға әсерді дамытуға бағытталған жұмыстарды қамтиды.
Clinical Retention Specialist — South Florida, Tennessee, Georgia, South Carolina
Support patients and healthcare providers with Omnipod education, clinical troubleshooting, and retention efforts. Manage phone and virtual engagement across assigned South-region territories for Insulet Corporation.
Сипаттама
- Provide tailored education and training to new and existing patients and healthcare providers by phone and virtual platforms
- Deliver proactive follow-up, clinical guidance, recommendations, and troubleshooting to support ongoing device adoption
- Train customers and healthcare providers on Omnipod data and reporting tools
- Act as the clinical retention representative for an assigned geographic territory
- Conduct outreach to evaluate satisfaction, reinforce product value, and address concerns
- Apply clinical retention selling techniques to encourage continued Omnipod use
- Analyze data to identify disengagement and potential churn
- Work with Customer Success teams to develop focused retention strategies
- Evaluate barriers to therapy continuation and implement patient-centered solutions
- Coordinate with healthcare providers to align education with treatment plans
- Partner with clinical managers, regional field teams, sales leaders, and other cross-functional groups
- Report regional trends, risks, and opportunities
- Help develop educational resources, customer journeys, and retention campaigns
- Assist clinicians and customers with clinical software and digital diabetes management tools
- Record customer interactions, outcomes, and follow-up actions in Salesforce
- Analyze engagement data, usage patterns, and retention metrics
- Contribute to data-driven programs designed to improve regional retention performance
Талаптар
- Bachelor’s degree is required
- Hold active professional clinical credentials, such as Registered Nurse (RN) or Registered Dietitian (RD)
- Bring at least three years of experience training or supporting insulin pump patients
- Have direct experience working with healthcare providers in diabetes care
- Hold a current Certified Diabetes Care and Education Specialist (CDCES) credential
- Maintain all required professional licenses and Omnipod product certifications
- Communicate clearly and persuasively with varied audiences by phone and virtual platforms
- Demonstrate strong clinical judgment and expertise in diabetes technology and data interpretation
- Use a consultative, influence-based approach to customer engagement and retention
- Apply strong problem-solving, workflow optimization, and objection-handling skills
- Be proficient with Microsoft Office and Salesforce
- Live within the assigned geographic region
- Maintain a home workspace that meets company security and productivity standards
- Be able to sit and speak by phone for extended periods during scheduled shifts
- Have the manual dexterity needed to use a computer and headset
- Be available for occasional evenings, weekends, holidays, and limited travel as needed
Артықшылықтар
- Eligible for incentive compensation
- Medical, dental, and vision insurance
- 401(k) plan with company match
- Paid time off (PTO)
- Additional employee wellness programs
- Remote work arrangement
- Limited travel as needed