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Labcorp combines laboratory testing, diagnostics, drug development, and scientific data to support healthcare providers, hospitals, pharmaceutical companies, researchers, and patients. Its global operations serve more than 160 million patients each year, with teams working across a broad laboratory network and more than 100 countries. The company applies advanced technologies, including artificial intelligence and digital tools, to accelerate clinical research, enable precision medicine initiatives such as cell and gene therapies and oncology diagnostics, and help inform medical decisions. Labcorp’s careers span healthcare, pharmaceuticals, biotechnology, laboratory science, technology, and drug development.
Client Success Manager - Texas Remote | Labcorp
Lead retention, growth, and service delivery for complex health-plan accounts at Labcorp. Partner with enterprise clients to improve quality performance and healthcare outcomes.
United States
Texas$90,000 – $117,000 / year
RemoteFull-timeSeniorLeadEnglish RequiredCustomer SuccessCustomer Success ManagerDescription
- Manage and strengthen relationships with existing customers
- Develop strategies that advance client priorities and internal business goals
- Find opportunities to expand accounts and improve portfolio performance
- Support initiatives that enhance quality and health outcomes
- Drive client retention and satisfaction
- Understand customer needs, objectives, pain points, and gaps-in-care solutions related to quality performance
- Serve as a consultative advisor to enterprise clients
- Develop retention and impact-growth plans aligned with client goals
- Translate client objectives for internal teams and coordinate execution
- Proactively oversee enterprise accounts
- Lead strategic discovery discussions to uncover growth opportunities
- Work across functions to support effective service delivery
- Oversee contracts, service-level agreements, and key performance indicators
- Influence stakeholders and recommend solutions to complex problems
- Keep Salesforce and other applicable systems current with reporting and documentation
- Develop and implement an annual retention plan
- Deliver accurate, timely forecasts for book-of-business revenue
- Train other teams on programs and market developments
- Suggest approaches that improve collaboration and operating practices
- Retain complex client accounts while identifying growth opportunities across the assigned book of business
Requirements
- Bachelor’s degree
- At least 7 years of customer-facing experience in customer success, account management, customer support, and/or sales
- Experience managing complex health-plan customers and growing and retaining accounts
- Strong knowledge of quality performance programs, including HEDIS, Medicare Stars, NCQA, and other quality-rating systems
- Experience with Salesforce tools, including Salesforce.com
- Ability to prioritize and manage multiple responsibilities
- Creative problem-solving skills and judgment to escalate obstacles when needed
- Strong executive presence
- Excellent written, verbal, and presentation skills
- Strong interpersonal skills with the ability to build relationships with decision-makers and influencers at all levels
- Analytical and problem-solving abilities to influence, negotiate, and close deals while preserving customer satisfaction and retention
- Ability to act as a team resource and subject-matter leader
- Ability to collaborate inclusively as a skilled individual contributor
- Willingness to travel occasionally, up to 20% of the time
Benefits
- Eligibility for an annual bonus through the Labcorp Bonus Plan
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability coverage
- Long-term disability coverage
- 401(k) plan
- Paid Time Off or Flexible Time Off
- Tuition reimbursement
- Employee Stock Purchase Plan
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