Labcorp
Labcorp
Labcorp प्रयोगशाला परीक्षण, निदान, दवा विकास और वैज्ञानिक डेटा को एकीकृत करके स्वास्थ्य सेवा प्रदाताओं, अस्पतालों, दवा कंपनियों, शोधकर्ताओं और मरीजों की सहायता करता है। इसके वैश्विक संचालन हर वर्ष 16 करोड़ से अधिक मरीजों की सेवाएं देते हैं, और इसकी टीमें व्यापक प्रयोगशाला नेटवर्क तथा 100 से अधिक देशों में काम करती हैं। कंपनी कृत्रिम बुद्धिमत्ता और डिजिटल उपकरणों सहित उन्नत तकनीकों का उपयोग करके क्लिनिकल शोध को तेज करती है, सेल और जीन थेरेपी तथा ऑन्कोलॉजी निदान जैसी सटीक चिकित्सा पहलों को सक्षम बनाती है और चिकित्सकीय निर्णयों के लिए उपयोगी जानकारी उपलब्ध कराती है। Labcorp में करियर स्वास्थ्य सेवा, फार्मास्यूटिकल्स, जैव प्रौद्योगिकी, प्रयोगशाला विज्ञान, प्रौद्योगिकी और दवा विकास जैसे क्षेत्रों में हैं।

Client Success Manager - Texas Remote | Labcorp

Lead retention, growth, and service delivery for complex health-plan accounts at Labcorp. Partner with enterprise clients to improve quality performance and healthcare outcomes.

विवरण

  • Manage and strengthen relationships with existing customers
  • Develop strategies that advance client priorities and internal business goals
  • Find opportunities to expand accounts and improve portfolio performance
  • Support initiatives that enhance quality and health outcomes
  • Drive client retention and satisfaction
  • Understand customer needs, objectives, pain points, and gaps-in-care solutions related to quality performance
  • Serve as a consultative advisor to enterprise clients
  • Develop retention and impact-growth plans aligned with client goals
  • Translate client objectives for internal teams and coordinate execution
  • Proactively oversee enterprise accounts
  • Lead strategic discovery discussions to uncover growth opportunities
  • Work across functions to support effective service delivery
  • Oversee contracts, service-level agreements, and key performance indicators
  • Influence stakeholders and recommend solutions to complex problems
  • Keep Salesforce and other applicable systems current with reporting and documentation
  • Develop and implement an annual retention plan
  • Deliver accurate, timely forecasts for book-of-business revenue
  • Train other teams on programs and market developments
  • Suggest approaches that improve collaboration and operating practices
  • Retain complex client accounts while identifying growth opportunities across the assigned book of business

आवश्यकताएँ

  • Bachelor’s degree
  • At least 7 years of customer-facing experience in customer success, account management, customer support, and/or sales
  • Experience managing complex health-plan customers and growing and retaining accounts
  • Strong knowledge of quality performance programs, including HEDIS, Medicare Stars, NCQA, and other quality-rating systems
  • Experience with Salesforce tools, including Salesforce.com
  • Ability to prioritize and manage multiple responsibilities
  • Creative problem-solving skills and judgment to escalate obstacles when needed
  • Strong executive presence
  • Excellent written, verbal, and presentation skills
  • Strong interpersonal skills with the ability to build relationships with decision-makers and influencers at all levels
  • Analytical and problem-solving abilities to influence, negotiate, and close deals while preserving customer satisfaction and retention
  • Ability to act as a team resource and subject-matter leader
  • Ability to collaborate inclusively as a skilled individual contributor
  • Willingness to travel occasionally, up to 20% of the time

लाभ

  • Eligibility for an annual bonus through the Labcorp Bonus Plan
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Short-term disability coverage
  • Long-term disability coverage
  • 401(k) plan
  • Paid Time Off or Flexible Time Off
  • Tuition reimbursement
  • Employee Stock Purchase Plan

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