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Labcorp
Labcorp
Asistență medicalăBiotehnologieProduse farmaceutice
Labcorp combină testarea de laborator, diagnosticarea, dezvoltarea medicamentelor și datele științifice pentru a sprijini furnizorii de servicii medicale, spitalele, companiile farmaceutice, cercetătorii și pacienții. Operațiunile sale globale deservesc anual peste 160 de milioane de pacienți, iar echipele sale lucrează într-o rețea extinsă de laboratoare și în peste 100 de țări. Compania utilizează tehnologii avansate, inclusiv inteligența artificială și instrumente digitale, pentru a accelera cercetarea clinică, a susține inițiativele de medicină de precizie, precum terapiile celulare și genice și diagnosticarea oncologică, și a contribui la fundamentarea deciziilor medicale. Carierele la Labcorp acoperă domenii precum serviciile medicale, produsele farmaceutice, biotehnologia, științele de laborator, tehnologia și dezvoltarea medicamentelor.
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Client Success Manager - Texas Remote | Labcorp

Lead retention, growth, and service delivery for complex health-plan accounts at Labcorp. Partner with enterprise clients to improve quality performance and healthcare outcomes.

USStatele Unite ale AmericiiTXTexas
90.000 $ – 117.000 $ / an
RemoteNormă întreagăSeniorLiderLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților
SFDC

Descriere

  • Manage and strengthen relationships with existing customers
  • Develop strategies that advance client priorities and internal business goals
  • Find opportunities to expand accounts and improve portfolio performance
  • Support initiatives that enhance quality and health outcomes
  • Drive client retention and satisfaction
  • Understand customer needs, objectives, pain points, and gaps-in-care solutions related to quality performance
  • Serve as a consultative advisor to enterprise clients
  • Develop retention and impact-growth plans aligned with client goals
  • Translate client objectives for internal teams and coordinate execution
  • Proactively oversee enterprise accounts
  • Lead strategic discovery discussions to uncover growth opportunities
  • Work across functions to support effective service delivery
  • Oversee contracts, service-level agreements, and key performance indicators
  • Influence stakeholders and recommend solutions to complex problems
  • Keep Salesforce and other applicable systems current with reporting and documentation
  • Develop and implement an annual retention plan
  • Deliver accurate, timely forecasts for book-of-business revenue
  • Train other teams on programs and market developments
  • Suggest approaches that improve collaboration and operating practices
  • Retain complex client accounts while identifying growth opportunities across the assigned book of business

Cerințe

  • Bachelor’s degree
  • At least 7 years of customer-facing experience in customer success, account management, customer support, and/or sales
  • Experience managing complex health-plan customers and growing and retaining accounts
  • Strong knowledge of quality performance programs, including HEDIS, Medicare Stars, NCQA, and other quality-rating systems
  • Experience with Salesforce tools, including Salesforce.com
  • Ability to prioritize and manage multiple responsibilities
  • Creative problem-solving skills and judgment to escalate obstacles when needed
  • Strong executive presence
  • Excellent written, verbal, and presentation skills
  • Strong interpersonal skills with the ability to build relationships with decision-makers and influencers at all levels
  • Analytical and problem-solving abilities to influence, negotiate, and close deals while preserving customer satisfaction and retention
  • Ability to act as a team resource and subject-matter leader
  • Ability to collaborate inclusively as a skilled individual contributor
  • Willingness to travel occasionally, up to 20% of the time

Beneficii

  • Eligibility for an annual bonus through the Labcorp Bonus Plan
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Short-term disability coverage
  • Long-term disability coverage
  • 401(k) plan
  • Paid Time Off or Flexible Time Off
  • Tuition reimbursement
  • Employee Stock Purchase Plan

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