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Everise
Everise
HealthcareLogisticsTravel
Everise is a global customer experience solutions provider supporting customers and organizations across healthcare, financial services, technology, travel, logistics, and insurance. Its work spans healthcare support, pharmacy benefits management, workforce and quality assurance management, cybersecurity, and recruitment process outsourcing. With a people-focused approach, Everise combines technology and operational expertise to help improve customer satisfaction while advancing diversity, inclusion, and environmental responsibility across its operations.
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Client Services Director – Everise U.S. Remote

Lead Everise’s business process outsourcing client programs, relationships, performance metrics, and financial results. Drive service delivery, account growth, and cross-functional execution remotely from eligible U.S. states.

USUnited StatesALAlabamaAZArizonaCACaliforniaCOColoradoCTConnecticutFLFloridaIDIdahoILIllinoisIAIowaKSKansasKYKentuckyLALouisianaMDMarylandMAMassachusettsMIMichiganMNMinnesotaMSMississippiMOMissouriNENebraskaNVNevadaNMNew MexicoNYNew YorkNCNorth CarolinaOHOhioOKOklahomaOROregonPAPennsylvaniaRIRhode IslandSCSouth CarolinaSDSouth DakotaTNTennesseeTXTexasUTUtahVAVirginiaWAWashingtonWVWest VirginiaWIWisconsinWYWyoming
$130,000 – $140,000 / year
RemoteFull-timeLeadEnglish RequiredClient ServicesClient Services Representative

Description

  • Act as the primary client contact while directing daily program delivery
  • Develop trusted client relationships, manage expectations, and sustain high customer satisfaction
  • Collaborate with senior leaders on account strategy, growth opportunities, and long-term client outcomes
  • Track and improve client-specific KPIs and service-level commitments
  • Coordinate cross-functional teams to resolve client issues promptly and cost-effectively
  • Identify opportunities to broaden existing accounts with additional solutions or services
  • Oversee program finances, including budgets, forecasts, profitability, pricing, invoicing, receivables, and performance reporting
  • Propose process enhancements that improve operational efficiency and strengthen financial controls
  • Establish the operational processes and governance needed for effective program execution
  • Work with Technology teams on system implementations, upgrades, migrations, and solution improvements
  • Serve as the client contact for security activities, including access to client systems and solution components
  • Create and deliver operational updates, business reviews, and performance reports for internal and client stakeholders
  • Collaborate across global, cross-functional teams within a matrix organization
  • Travel as needed to meet client and business requirements

Requirements

  • Hold a bachelor’s degree in business, management, or a related discipline, or an equivalent blend of education and experience
  • Bring 5–10 years of experience in client services, account management, or operations leadership in global BPO or outsourcing
  • Demonstrated experience managing enterprise clients and cross-functional stakeholders
  • Experience overseeing program finances, including budgets, forecasts, and profit and loss
  • Experience developing and presenting operational and business performance reviews
  • Project management certification or formal training is beneficial
  • Strong client relationship and stakeholder management capabilities
  • Excellent written, verbal, and presentation communication skills
  • Strong analytical reasoning and problem-solving ability
  • Sound commercial and financial judgment
  • Highly organized, detail-oriented, and reliable in follow-through
  • Able to prioritize effectively and make sound decisions in a fast-moving environment
  • Collaborative approach with the ability to succeed in a matrix organization
  • Proactive, adaptable, and focused on results
  • Able to manage several priorities at the same time
  • Willingness and ability to travel as needed for client and business requirements

Benefits

  • Medical insurance coverage
  • Dental insurance coverage
  • Vision insurance coverage
  • Disability insurance coverage
  • 401(k) plan
  • Paid time off
  • Discretionary bonus opportunity
  • Additional benefit programs

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