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Everise
Everise
यात्रालॉजिस्टिक्सस्वास्थ्य सेवा
Everise एक वैश्विक ग्राहक अनुभव समाधान प्रदाता है, जो स्वास्थ्य सेवा, वित्तीय सेवाओं, प्रौद्योगिकी, यात्रा, लॉजिस्टिक्स और बीमा क्षेत्रों में ग्राहकों और संगठनों को सहयोग प्रदान करता है। इसका कार्य स्वास्थ्य सेवा सहायता, फार्मेसी लाभ प्रबंधन, कार्यबल और गुणवत्ता आश्वासन प्रबंधन, साइबर सुरक्षा तथा भर्ती प्रक्रिया आउटसोर्सिंग तक फैला हुआ है। लोगों पर केंद्रित दृष्टिकोण के साथ, Everise तकनीक और परिचालन विशेषज्ञता का संयोजन करके ग्राहक संतुष्टि को बेहतर बनाने में सहायता करता है, साथ ही अपने संचालन में विविधता, समावेशन और पर्यावरणीय जिम्मेदारी को आगे बढ़ाता है।
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कंपनी की नौकरियाँ

Client Services Director – Everise U.S. Remote

Lead Everise’s business process outsourcing client programs, relationships, performance metrics, and financial results. Drive service delivery, account growth, and cross-functional execution remotely from eligible U.S. states.

USसंयुक्त राज्यALअलबामाAZएरिज़ोनाCAकैलिफ़ोर्नियाCOकोलोराडोCTकनेक्टिकटFLफ़्लोरिडाIDआइडाहोILइलिनॉयIAआयोवाKSकंसासKYकेंटकीLAलुइज़ियानाMDमैरीलैंडMAमैसाचुसेट्सMIमिशिगनMNमिनेसोटाMSमिसिसिपीMOमिसौरीNEनेब्रास्काNVनेवादाNMन्यू मैक्सिकोNYन्यूयॉर्कNCउत्तरी कैरोलिनाOHओहायोOKओक्लाहोमाORओरेगनPAपेंसिल्वेनियाRIरोड आइलैंडSCदक्षिण कैरोलाइनाSDदक्षिण डकोटाTNटेनेसीTXटेक्सासUTयूटाVAवर्जीनियाWAवॉशिंगटनWVपश्चिम वर्जीनियाWIविस्कॉन्सिनWYवायोमिंग
$1,30,000 – $1,40,000 / वर्ष
रिमोटपूर्णकालिकलीडआवश्यक भाषा: अंग्रेज़ीग्राहक संबंध सेवाएँग्राहक सेवा प्रतिनिधि

विवरण

  • Act as the primary client contact while directing daily program delivery
  • Develop trusted client relationships, manage expectations, and sustain high customer satisfaction
  • Collaborate with senior leaders on account strategy, growth opportunities, and long-term client outcomes
  • Track and improve client-specific KPIs and service-level commitments
  • Coordinate cross-functional teams to resolve client issues promptly and cost-effectively
  • Identify opportunities to broaden existing accounts with additional solutions or services
  • Oversee program finances, including budgets, forecasts, profitability, pricing, invoicing, receivables, and performance reporting
  • Propose process enhancements that improve operational efficiency and strengthen financial controls
  • Establish the operational processes and governance needed for effective program execution
  • Work with Technology teams on system implementations, upgrades, migrations, and solution improvements
  • Serve as the client contact for security activities, including access to client systems and solution components
  • Create and deliver operational updates, business reviews, and performance reports for internal and client stakeholders
  • Collaborate across global, cross-functional teams within a matrix organization
  • Travel as needed to meet client and business requirements

आवश्यकताएँ

  • Hold a bachelor’s degree in business, management, or a related discipline, or an equivalent blend of education and experience
  • Bring 5–10 years of experience in client services, account management, or operations leadership in global BPO or outsourcing
  • Demonstrated experience managing enterprise clients and cross-functional stakeholders
  • Experience overseeing program finances, including budgets, forecasts, and profit and loss
  • Experience developing and presenting operational and business performance reviews
  • Project management certification or formal training is beneficial
  • Strong client relationship and stakeholder management capabilities
  • Excellent written, verbal, and presentation communication skills
  • Strong analytical reasoning and problem-solving ability
  • Sound commercial and financial judgment
  • Highly organized, detail-oriented, and reliable in follow-through
  • Able to prioritize effectively and make sound decisions in a fast-moving environment
  • Collaborative approach with the ability to succeed in a matrix organization
  • Proactive, adaptable, and focused on results
  • Able to manage several priorities at the same time
  • Willingness and ability to travel as needed for client and business requirements

लाभ

  • Medical insurance coverage
  • Dental insurance coverage
  • Vision insurance coverage
  • Disability insurance coverage
  • 401(k) plan
  • Paid time off
  • Discretionary bonus opportunity
  • Additional benefit programs

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