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Objectway is a FinTech software and services company serving banks, wealth managers, asset managers, and other financial institutions. Its cloud-capable platform supports wealth management, investment management, and banking operations through digital wealth solutions, portfolio analytics, risk and performance tools, and operational automation. Drawing on more than 30 years of domain experience, Objectway develops scalable and composable technology for private and retail banks, investment managers, and life and pension providers operating across multiple countries.
Client Service Manager – UK Back Office Support (Hybrid)
Lead UK back-office service operations for Objectway, a global provider of wealth, banking, and asset-management software. The role covers service delivery, client relationships, vendors, applications, incident management, releases, and support-team leadership.
Description
- Own the daily operation of Objectway’s UK Back Office Support function
- Match people and capacity to business priorities, service obligations, and client needs
- Contribute to leadership forums, operational planning, strategy, and ongoing improvement
- Strengthen client and stakeholder partnerships through structured reviews and regular engagement
- Drive improvements to processes, service quality, and operational efficiency
- Direct support coverage for the eXimius Back Office product portfolio
- Manage the defect process from incident prioritisation through resolution
- Plan and coordinate releases, upgrades, and related change activity
- Translate client goals, regulatory obligations, and operational issues into effective support practices
- Oversee relationships with external vendors and financial data suppliers
- Maintain service-level performance, policy adherence, regulatory compliance, and recognised support standards
- Coach and develop a capable, high-performing support team
Requirements
- At least five years leading technical support, operations, or service-delivery teams
- Demonstrated ownership of business-critical applications in complex operating environments
- Strong capability in leadership, people development, coaching, and workforce planning, including building effective teams
- Clear and confident written and verbal communication with clients, senior stakeholders, and technical colleagues
- A customer-first mindset with a consistent focus on service quality and improvement
- Able to organise competing priorities, manage pressure, and deliver reliably
- Methodical, proactive, and attentive to detail, while willing to work hands-on when needed
- Comfortable learning unfamiliar technologies, products, and business workflows quickly
- Professional, accountable, dependable, and focused on measurable outcomes
- Background in financial services, investment management, or securities operations is advantageous
- Experience working with software suppliers, external providers, or outsourced service organisations is desirable
- Understanding of incident, problem, change, and broader service-management practices is beneficial
- Advanced Microsoft Office skills, especially Excel for formulas, analysis, reporting, and macros
- Practical experience with Atlassian Jira for incidents, defects, changes, and workflow administration
- Knowledge of IT service management, operational support, and service-delivery practices
- Exposure to ISO-accredited quality processes and controlled, auditable operating environments
- Experience preparing operational measures, service reviews, and management information
- Awareness of software development, release coordination, and application-support lifecycles
- Working knowledge of back-office platforms used in investment, wealth-management, or securities operations
- Experience in wealth management, private banking, investment management, or stockbroking
- Understanding of financial technology across trading, settlement, custody, corporate actions, and portfolio accounting
- Familiarity with client-facing support structures and service-level governance
- Knowledge of UK financial-services regulatory and operational obligations
- Experience with eXimius Back Office or a comparable investment-management platform is highly beneficial
Benefits
- Permanent full-time position
- Initial interviews are generally conducted online
- Employer committed to equal opportunity
- Successful applicants undergo pre-employment screening
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