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BBVA
BBVA
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BBVA is a global banking and financial services group working to modernize how people and businesses manage money. Its activities span corporate and investment banking, fintech, and digital banking, serving 71.5 million customers through technology-enabled financial solutions. With more than 121,000 employees, BBVA brings together expertise across banking, consulting, and marketing in a collaborative environment focused on innovation, digital transformation, and professional excellence.
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Client Service Analyst, Corporate Banking

Coordinate corporate client onboarding and lifecycle requests across BBVA’s global banking business. Manage KYC documentation, stakeholder follow-ups and operational case progress.

USUnited StatesNYNew York
$85,000 – $100,000 / year
HybridFull-timeMiddleSeniorEnglish RequiredClient ServicesClient Services Representative

Description

  • Coordinate daily onboarding and client lifecycle support for corporate clients across Corporate Coverage, Global Markets and Global Transaction Banking.
  • Identify requirements for new products and business activities, then direct requests to the appropriate teams.
  • Manage assigned onboarding and lifecycle requests from intake through completion.
  • Check requests and supporting information for accuracy and completeness, and follow up on missing items.
  • Act as the operational contact for assigned corporate client onboarding cases.
  • Coordinate documents, address operational questions and communicate with internal stakeholders.
  • Support onboarding cases in partnership with Global Bankers, clients and internal teams.
  • Work with KYC/AML, Legal, Compliance, Risk, Operations, Tax, technology and registration teams.
  • Track case progress, follow up on delays or missing inputs, and escalate blockers and complex issues.
  • Advise business teams on submission requirements and address rejections or rework caused by incomplete or inaccurate data.
  • Follow up on required registrations in relevant operational systems.
  • Keep case records accurate, monitor turnaround times and share status updates.
  • Assist with KPI reporting and identify recurring operational issues.
  • Recommend ways to improve turnaround times and the client onboarding experience.
  • Follow global Client Service standards and help maintain procedures and training materials.
  • Process requests under internal policies, procedures and applicable regulations, escalating control concerns.

Requirements

  • Experience or exposure to client onboarding, lifecycle management, KYC coordination, account opening or similar operations, preferably in corporate or investment banking.
  • Strong organization and attention to detail, with the ability to follow processes and manage assigned work independently.
  • Understanding of onboarding workflows and how Coverage, Global Markets, Global Transaction Banking, Compliance, Legal, KYC/AML, Risk and Operations work together.
  • Experience working with corporate clients, bankers or internal specialist teams is an advantage.
  • Ability to manage several requests at once, set priorities, follow up consistently and keep accurate records.
  • Basic knowledge of KYC, AML and sanctions; familiarity with other relevant regulations is a plus.
  • Strong coordination, problem-solving, stakeholder communication and escalation skills.
  • Comfort with workflow tools, reporting dashboards, Microsoft Office and Google Workspace.
  • Fluent English required; Spanish is a plus.
  • Clear, professional written and verbal communication.
  • Strong client-service focus, reliability and ownership.
  • Proactive, solutions-focused approach.
  • Interest in continuous improvement and willingness to learn new onboarding processes and tools.
  • Ability to work under pressure, balance competing priorities and see actions through to completion.
  • Collaborative approach and comfort working across functions, products and regions.
  • Professional, responsive and detail-oriented.
  • Must be eligible to work for BBVA in the U.S.; visa sponsorship is not available.

Benefits

  • Generous employee benefits package.
  • Discretionary bonus.

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