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BBVA
BBVA
Sponsor pentru viza H1BConsultanțăMarketingServicii bancare
BBVA este un grup global de servicii bancare și financiare care lucrează la modernizarea modului în care oamenii și companiile își gestionează banii. Activitățile sale includ servicii bancare pentru companii și investiții, fintech și servicii bancare digitale, deservind 71,5 milioane de clienți prin soluții financiare bazate pe tehnologie. Cu peste 121.000 de angajați, BBVA reunește expertiză în domeniul bancar, consultanță și marketing, într-un mediu colaborativ axat pe inovare, transformare digitală și excelență profesională.
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Client Service Analyst, Corporate Banking

Coordinate corporate client onboarding and lifecycle requests across BBVA’s global banking business. Manage KYC documentation, stakeholder follow-ups and operational case progress.

USStatele Unite ale AmericiiNYNew York
85.000 $ – 100.000 $ / an
HibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăReprezentant Servicii CliențiServicii pentru clienți

Descriere

  • Coordinate daily onboarding and client lifecycle support for corporate clients across Corporate Coverage, Global Markets and Global Transaction Banking.
  • Identify requirements for new products and business activities, then direct requests to the appropriate teams.
  • Manage assigned onboarding and lifecycle requests from intake through completion.
  • Check requests and supporting information for accuracy and completeness, and follow up on missing items.
  • Act as the operational contact for assigned corporate client onboarding cases.
  • Coordinate documents, address operational questions and communicate with internal stakeholders.
  • Support onboarding cases in partnership with Global Bankers, clients and internal teams.
  • Work with KYC/AML, Legal, Compliance, Risk, Operations, Tax, technology and registration teams.
  • Track case progress, follow up on delays or missing inputs, and escalate blockers and complex issues.
  • Advise business teams on submission requirements and address rejections or rework caused by incomplete or inaccurate data.
  • Follow up on required registrations in relevant operational systems.
  • Keep case records accurate, monitor turnaround times and share status updates.
  • Assist with KPI reporting and identify recurring operational issues.
  • Recommend ways to improve turnaround times and the client onboarding experience.
  • Follow global Client Service standards and help maintain procedures and training materials.
  • Process requests under internal policies, procedures and applicable regulations, escalating control concerns.

Cerințe

  • Experience or exposure to client onboarding, lifecycle management, KYC coordination, account opening or similar operations, preferably in corporate or investment banking.
  • Strong organization and attention to detail, with the ability to follow processes and manage assigned work independently.
  • Understanding of onboarding workflows and how Coverage, Global Markets, Global Transaction Banking, Compliance, Legal, KYC/AML, Risk and Operations work together.
  • Experience working with corporate clients, bankers or internal specialist teams is an advantage.
  • Ability to manage several requests at once, set priorities, follow up consistently and keep accurate records.
  • Basic knowledge of KYC, AML and sanctions; familiarity with other relevant regulations is a plus.
  • Strong coordination, problem-solving, stakeholder communication and escalation skills.
  • Comfort with workflow tools, reporting dashboards, Microsoft Office and Google Workspace.
  • Fluent English required; Spanish is a plus.
  • Clear, professional written and verbal communication.
  • Strong client-service focus, reliability and ownership.
  • Proactive, solutions-focused approach.
  • Interest in continuous improvement and willingness to learn new onboarding processes and tools.
  • Ability to work under pressure, balance competing priorities and see actions through to completion.
  • Collaborative approach and comfort working across functions, products and regions.
  • Professional, responsive and detail-oriented.
  • Must be eligible to work for BBVA in the U.S.; visa sponsorship is not available.

Beneficii

  • Generous employee benefits package.
  • Discretionary bonus.

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