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Influencer
Influencer
51 – 200 Employees
H1B Visa SponsorB2BMarketingMedia
Influencer is a global influencer marketing agency founded by creators. The company helps brands plan and deliver creator-led campaigns that combine creative storytelling with analytics, using measurable performance data to improve reach, engagement, and conversions. Its team works with brands to turn creator audiences into meaningful customer relationships through carefully managed campaigns and commercially focused strategy.
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Senior Account Manager, Client Services

Lead creator campaign delivery and client strategy at Influencer, a global creator marketing agency. Manage creator relationships, contracts, budgets, reporting, and post-sale client success.

USUnited StatesNYNew York
$80,000 – $95,000 / year
HybridFull-timeSeniorEnglish RequiredClient ServicesClient Services Representative

Description

  • Lead delivery of assigned influencer marketing campaigns.
  • Coordinate campaign execution with the Client Services team.
  • Manage client-facing work in partnership with the Account Director and Senior Account Director.
  • Maintain regular client communications and drive post-sale success.
  • Attend, lead, and support key client meetings.
  • Work with clients on new business and account growth opportunities.
  • Help meet and exceed monthly client and business KPI targets.
  • Negotiate influencer contracts and manage creator relationships.
  • Assist with budgets, forecasts, project cash flow, campaign spend, and service costs.
  • Lead post-campaign analysis reporting and present findings to clients with the Insights & Measurement Team.
  • Provide excellent client service and high-quality work.
  • Prepare contracts and creator briefs, compile creator lists, negotiate outreach, and manage creators.
  • Communicate with clients by phone and email.

Requirements

  • At least five years in client services, influencer marketing, or talent marketing at an agency or brand.
  • Experience in account and creator management, measurement, paid media, and revenue-focused organizations.
  • Experience working with consumer packaged goods (CPG) brands.
  • Experience identifying and sourcing creator talent.
  • Experience negotiating contracts with creators, agents, managers, or attorneys.
  • Experience planning content calendars around creator rates and client KPIs.
  • Experience conducting creator or creator agency outreach.
  • Experience running campaigns on TikTok, Meta, YouTube, Pinterest, and Snap.
  • Ability to manage multiple campaigns and responsibilities at once.
  • Experience presenting and reporting post-campaign analysis.
  • Experience reviewing creator and brand agreements and understanding usage and payment terms.
  • Experience with revenue recognition systems and processes.
  • Commercial awareness, attention to detail, strong organization, confidence, professionalism, adaptability, and excellent communication.
  • Comfort working with spreadsheets, numbers, and data analysis.
  • Ability to lead client calls, presentations, and discussions.
  • A nimble, forward-looking, strategic approach and comfort with ambiguity.
  • Positive, collaborative attitude and leadership skills.
  • CRM experience with tools such as HubSpot or Salesforce is a plus.
  • Presentation deck design experience is a plus.

Benefits

  • Medical coverage through Insperity.
  • Wellbeing resources, including an employee assistance program and mental health coverage.
  • 401(k) with a potential employer match.
  • 22 days of paid time off.
  • Federal holidays, with flexibility to adjust them to your needs.
  • Hybrid schedule with in-person work two days per week.

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