LogoFresh Jobs Ahead
Marsh McLennan
Marsh McLennan
H1B Visa SponsorFinanceLegalMarketing
Marsh McLennan is a global professional services firm working across risk, strategy, and people-related advisory services. Its businesses include Marsh, which provides insurance brokerage and risk management; Guy Carpenter, focused on reinsurance and capital strategies; Mercer, serving clients in health, wealth, and career consulting; and Oliver Wyman, specializing in strategy, economics, and brand consulting. With a workforce of more than 85,000 employees worldwide, Marsh McLennan brings together expertise across finance, consulting, marketing, and related professional services. The company’s hiring landscape spans roles supporting client advisory, risk analysis, business strategy, consulting, and operational teams across its four businesses.
LinkedIn
Company Jobs

Business Insurance Client Service Specialist

Process commercial insurance accounts for Marsh McLennan Agency, supporting client service, proposals, renewals, claims, and policy administration. This hybrid role is based in Athens, Georgia.

USUnited StatesHybridFull-timeMiddleSeniorEnglish RequiredClient ServicesClient Services Representative

Description

  • Process new and renewal accounts to meet quality standards and deadlines.
  • Maintain accurate records in the client management system.
  • Refer complex issues to the appropriate internal contacts.
  • Share plan details, rates, contributions, and carrier contact information with clients.
  • Organize policy notebooks and prepare proposals and presentations.
  • Resolve client questions and service issues.
  • Prepare proposals, stewardship reports, service plans, comparisons, and presentation materials.
  • Help service and production teams meet agency revenue and retention goals.
  • Handle routine account work, including endorsements, policies, audits, pending cancellations, and ID cards.
  • Support marketing activities as needed.
  • Prepare claim reports and monitor claims when applicable.
  • Record member and client communications in the client management services tool.
  • Create presentations, spreadsheets, direct-bill and accounting discrepancy materials, and other communications.
  • Help clients resolve claims.
  • Attend company seminars, training workshops, and webinars.
  • Carry out other duties assigned by management.

Requirements

  • High school diploma or equivalent.
  • Proficiency with computer applications such as Microsoft Office.
  • Strong organizational and project management skills.
  • Strong written and verbal communication and interpersonal skills.
  • Respond promptly and professionally, with a sense of urgency.
  • Prioritize work to complete critical and sensitive tasks on time.
  • Respond quickly to client requests and provide relevant information.
  • Take responsibility for the quality of your work.
  • Work assignments are based mainly on minimum experience and capacity to service a midsize book of business.
  • Live within driving distance of the Athens, Georgia office.
  • Commute to the office at least three days per week.
  • Three to five years of industry experience, line-of-business designations, and a college or advanced degree are additional advantages, but are not required.

Benefits

  • Generous paid time off, including personal and volunteer days.
  • Tuition reimbursement and professional development opportunities.
  • Hybrid work arrangement.
  • Matching programs for charitable contributions.
  • Stock purchase opportunities.
  • Comprehensive benefits and resources to support colleague well-being.
  • A culture that encourages professional and personal development.

Related Jobs