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CVS Health
CVS Health
HealthcareHealthcare InsuranceRetail
CVS Health is an American healthcare company working across healthcare services, health insurance, pharmacy benefits management, and retail pharmacy. Through businesses including Aetna and CVS Caremark, it supports health coverage, prescription access, condition management, specialty medications, and mail-order pharmacy services. Its neighborhood pharmacies and broader care offerings are designed to help people access essential healthcare more conveniently and affordably. CVS Health brings together insurance, pharmacy, and health services to support individuals and communities throughout their care journeys.
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Client Operations Manager — CVS Health (Texas Remote)

Lead healthcare program delivery for CVS Health by coordinating client operations, reporting, implementations, resources, and escalations. Manage stakeholder relationships, campaigns, data workflows, and operational performance across complex client programs.

USUnited StatesTXTexas
$60,300 – $132,600 / year
RemoteFull-timeMiddleSeniorEnglish RequiredClient PartnerSales
SQL

Description

  • Act as the primary operational liaison for clients and internal stakeholders
  • Coordinate cross-functional roles, projects, and resources around client success objectives
  • Work with senior account leaders and enterprise client executives to advance client priorities
  • Guide client discussions on timelines, expectations, and issue resolution
  • Balance competing demands while clearly communicating priorities and handoffs
  • Direct implementations spanning member outreach, data ingestion, reporting, and network activation
  • Cultivate productive relationships with key stakeholders
  • Validate client deliverables against statement-of-work requirements
  • Capture and document requirements that support successful program delivery
  • Oversee meeting records, data entry, minutes, and follow-up actions
  • Manage client-facing direct-mail and email campaigns
  • Lead ad hoc reporting initiatives and track their outcomes
  • Forecast developments and communicate updates, risks, and escalations
  • File and monitor tickets related to client requests
  • Maintain internal tracking and documentation, and coordinate responses to member grievances
  • Provide backup account support for the Client Success Executive
  • Manage team utilization, project alignment, and allocation of resources
  • Explain complex concepts to clients through data presentations, verbal communication, and written materials
  • Oversee client deliverables, custom data and reporting needs, and program metrics through automated operational systems

Requirements

  • Four to six years of healthcare account operations experience managing complex, highly visible programs
  • Two to four years of planning, resourcing, and delivering client-facing projects across product, technical, and delivery teams
  • Two to four years of stakeholder management experience
  • One to four years of experience motivating cross-functional teams and developing colleagues through coaching and mentoring
  • Strong client communication skills, including the ability to deliver difficult news while preserving effective relationships
  • Experience using Power BI and Asana
  • Ability to quickly learn detailed information and use it to coach others or resolve complex problems
  • At least one year of experience connecting operational solutions to client or process challenges
  • Willingness to travel for three to four days, up to six times per year
  • At least two years of experience facilitating and presenting to clients and matrixed teams multiple times per week
  • Demonstrated ability to review and organize data in Excel
  • Experience with Google Workspace tools including Gmail, Sheets, and Slides
  • Bachelor's degree in business, economics, operations management, or a related field, or an equivalent combination of training and experience
  • Knowledge of Medicare, Medicaid, and commercial health plan structures
  • At least one year of experience with healthcare risk and quality standards
  • Understanding of SQL data structures and queries
  • Experience using AI agents to locate answers in data
  • Understanding of STARs, CAHPs, and HEDIS
  • At least one year of demonstrated expert knowledge of client data use in Signify programs
  • At least one year of documented expert knowledge of Member Journey materials in Signify programs

Benefits

  • Medical insurance coverage
  • Dental insurance coverage
  • Vision insurance coverage
  • Paid time off
  • Retirement savings opportunities
  • Wellness programs
  • Resources supporting physical, emotional, and financial well-being
  • CVS Health bonus, commission, or short-term incentive opportunity in addition to base pay

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