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Engage People
Engage People
1 – 10 Employees
ConsultingLogisticsRecruitment
Engage People is an Australian executive search and recruitment firm serving the energy, renewables and infrastructure sectors across Australasia. Its team supports talent acquisition, executive search and HR consulting for organisations in regulated and unregulated energy markets, helping connect executives, leaders and professionals with relevant opportunities. The company operates from offices in Melbourne and Darwin and provides tailored recruitment and advisory services for employers and candidates across the APAC region.
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Client Director, Client Success — Engage People (Hybrid, Canada)

Lead client portfolios, revenue performance, and strategic initiatives for Engage People’s loyalty and incentives technology business. Own senior client relationships, cross-functional delivery, reporting, and recurring business reviews.

CACanada
$100,000 – $120,000 / year
HybridFull-timeLeadEnglish RequiredCustomer SuccessCustomer Success Manager

Description

  • Oversee a portfolio of clients and its day-to-day activities
  • Plan strategic work spanning marketing, product marketing, and new Engage technology offerings
  • Translate clients’ business strategies and financial objectives into mutually valuable solutions
  • Grow revenue and profitability by tracking performance, identifying gaps, and taking corrective action
  • Direct the planning and delivery of strategic client initiatives
  • Develop and maintain relationships with stakeholders across client organizations
  • Find opportunities to exceed revenue goals and execute portfolio growth plans
  • Coordinate with Operations, Technology, and Customer Support to represent client needs, manage timelines, and resolve issues
  • Oversee routine client engagement activities, including escalations and invoicing
  • Guide Client Coordinators and operational, sales, and management teams
  • Promote innovation and help clients respond to developments in loyalty and incentives
  • Lead or assist with onboarding new clients
  • Present reporting, insights, analysis, campaigns, promotions, and other client programs
  • Lead monthly, quarterly, and annual client business reviews
  • Prepare and deliver performance assessments for direct reports when applicable
  • Share and connect effective practices across the Engage organization
  • Report to the Vice President, Client Success or another appointed senior leader

Requirements

  • Bachelor’s degree or diploma in Business or a related field from an accredited institution
  • Five to 10 years of directly relevant experience managing clients
  • Industry experience in credit cards or loyalty and incentives programs is preferred
  • Track record of managing client portfolios while improving retention and profitability
  • SaaS experience in the technology sector is an asset
  • Strong client service and relationship management capabilities
  • Experience planning and managing small- to medium-sized projects
  • Clear, effective verbal and written communication skills, including the ability to tailor complex presentations to different audiences
  • Strong negotiation, influence, adaptability, and conflict-resolution abilities
  • Advanced analytical and problem-solving skills
  • Highly organized, able to multitask, and comfortable managing competing priorities in a fast-paced setting
  • Able to work independently and collaboratively under time constraints
  • Proficient with Google Docs and PC applications, including Excel, PowerPoint, Word, and Visio

Benefits

  • Performance-based bonus opportunity
  • Commitment to diversity and equal opportunity in the workplace
  • Recruitment and selection accommodations are available for people with disabilities

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