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Client Director, Client Success — Engage People (Hybrid, Canada)

Lead client portfolios, revenue performance, and strategic initiatives for Engage People’s loyalty and incentives technology business. Own senior client relationships, cross-functional delivery, reporting, and recurring business reviews.

CAKanada
100 000 $ – 120 000 $ / yil
GibridTo‘liq stavkaYetakchiTalab Qilinadigan Til: inglizchaMijozlar muvaffaqiyatiMijozlar muvaffaqiyati menejeri

Tavsif

  • Oversee a portfolio of clients and its day-to-day activities
  • Plan strategic work spanning marketing, product marketing, and new Engage technology offerings
  • Translate clients’ business strategies and financial objectives into mutually valuable solutions
  • Grow revenue and profitability by tracking performance, identifying gaps, and taking corrective action
  • Direct the planning and delivery of strategic client initiatives
  • Develop and maintain relationships with stakeholders across client organizations
  • Find opportunities to exceed revenue goals and execute portfolio growth plans
  • Coordinate with Operations, Technology, and Customer Support to represent client needs, manage timelines, and resolve issues
  • Oversee routine client engagement activities, including escalations and invoicing
  • Guide Client Coordinators and operational, sales, and management teams
  • Promote innovation and help clients respond to developments in loyalty and incentives
  • Lead or assist with onboarding new clients
  • Present reporting, insights, analysis, campaigns, promotions, and other client programs
  • Lead monthly, quarterly, and annual client business reviews
  • Prepare and deliver performance assessments for direct reports when applicable
  • Share and connect effective practices across the Engage organization
  • Report to the Vice President, Client Success or another appointed senior leader

Talablar

  • Bachelor’s degree or diploma in Business or a related field from an accredited institution
  • Five to 10 years of directly relevant experience managing clients
  • Industry experience in credit cards or loyalty and incentives programs is preferred
  • Track record of managing client portfolios while improving retention and profitability
  • SaaS experience in the technology sector is an asset
  • Strong client service and relationship management capabilities
  • Experience planning and managing small- to medium-sized projects
  • Clear, effective verbal and written communication skills, including the ability to tailor complex presentations to different audiences
  • Strong negotiation, influence, adaptability, and conflict-resolution abilities
  • Advanced analytical and problem-solving skills
  • Highly organized, able to multitask, and comfortable managing competing priorities in a fast-paced setting
  • Able to work independently and collaboratively under time constraints
  • Proficient with Google Docs and PC applications, including Excel, PowerPoint, Word, and Visio

Imtiyozlar

  • Performance-based bonus opportunity
  • Commitment to diversity and equal opportunity in the workplace
  • Recruitment and selection accommodations are available for people with disabilities

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