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Ticketmaster
Ticketmaster
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Ticketmaster operates a digital ticketing marketplace for live entertainment, connecting audiences with concerts, sports, theater, and other events. Its platform supports ticket discovery and purchasing while also helping event organizers manage and promote performances, games, and shows. With a large workforce spanning eCommerce, entertainment, and sports, Ticketmaster offers a range of opportunities for professionals interested in the technology and operations behind live events.
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Client Account Manager, System Venues — Ticketmaster, London (On-site)

Manage venue and promoter accounts for Ticketmaster UK in London. Support event launches, ticket inventory, client systems, reporting, and venue box-office operations.

GBUnited KingdomOn-siteFull-timeMiddleSeniorEnglish RequiredAccount ManagerSales

Description

  • Manage daily relationships with venue and promoter clients
  • Provide client-system support and resolve account queries
  • Assess client needs to identify business opportunities and operational efficiencies
  • Maintain client records and deal sheets, including contract details and service charges
  • Control ticket inventory to maximize retail performance
  • Lead and support event on-sales, including attendance throughout the designated sales period
  • Keep event information accurate and available across contact-centre, IVR, and e-commerce channels
  • Alert internal teams to cancelled or changed events and help identify affected customers
  • Work with Sales, Client Marketing, Event Programming, Customer Service, and Event Operations
  • Share clear event information with internal and external stakeholders
  • Handle incoming client communications within agreed service levels
  • Prepare weekly reports on client sales activity
  • Plan and run event-day box offices at venue and greenfield locations
  • Uphold strong customer service standards
  • Work shifts and take on flexible duties when required
  • Support team administration and ongoing performance improvement
  • Follow company policies, including health and safety requirements
  • Keep the workplace clean, organized, safe, and secure
  • Represent the company at functions, events, and public-relations visits
  • Complete other relevant duties assigned by the line manager or a company director

Requirements

  • Proficiency with IT tools, including Microsoft Word, Excel, and Outlook on Windows
  • Demonstrated experience in the ticketing sector
  • Familiarity with Ticketmaster systems is preferred
  • Self-motivated, conscientious, and dependable approach
  • Strong communication, interpersonal, and customer-service abilities
  • Willingness to work flexible hours and perform duties at different locations
  • Capacity to work independently while contributing effectively to a team
  • Strong time-management skills
  • Calm, patient, and professional approach
  • Confident telephone communication style
  • Comfortable interacting with members of the public in person
  • Well-organized with close attention to detail

Benefits

  • Full-time role at 40 hours per week on a fixed-term contract
  • Inclusive workplace environment
  • Support for maintaining a healthy work-life balance
  • Opportunities for professional and personal development
  • Chances to gain new experiences and learn from skilled colleagues
  • Equal-opportunity commitment across gender, race, sexual orientation, religion, age, disability, and caring responsibilities

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