Ticketmaster
Ticketmaster
Ticketmaster लाइव मनोरंजन के लिए एक डिजिटल टिकटिंग मार्केटप्लेस संचालित करता है, जो दर्शकों को संगीत समारोहों, खेल, थिएटर और अन्य कार्यक्रमों से जोड़ता है। इसका प्लेटफ़ॉर्म टिकट खोजने और खरीदने की सुविधा देता है, साथ ही कार्यक्रम आयोजकों को प्रस्तुतियों, खेल मुकाबलों और शो का प्रबंधन व प्रचार करने में मदद करता है। ई-कॉमर्स, मनोरंजन और खेलों के क्षेत्रों में कार्यरत बड़ी टीम के साथ, Ticketmaster लाइव कार्यक्रमों के पीछे की तकनीक और संचालन में रुचि रखने वाले पेशेवरों के लिए विभिन्न अवसर प्रदान करता है।

Client Account Manager, System Venues — Ticketmaster, London (On-site)

Manage venue and promoter accounts for Ticketmaster UK in London. Support event launches, ticket inventory, client systems, reporting, and venue box-office operations.

विवरण

  • Manage daily relationships with venue and promoter clients
  • Provide client-system support and resolve account queries
  • Assess client needs to identify business opportunities and operational efficiencies
  • Maintain client records and deal sheets, including contract details and service charges
  • Control ticket inventory to maximize retail performance
  • Lead and support event on-sales, including attendance throughout the designated sales period
  • Keep event information accurate and available across contact-centre, IVR, and e-commerce channels
  • Alert internal teams to cancelled or changed events and help identify affected customers
  • Work with Sales, Client Marketing, Event Programming, Customer Service, and Event Operations
  • Share clear event information with internal and external stakeholders
  • Handle incoming client communications within agreed service levels
  • Prepare weekly reports on client sales activity
  • Plan and run event-day box offices at venue and greenfield locations
  • Uphold strong customer service standards
  • Work shifts and take on flexible duties when required
  • Support team administration and ongoing performance improvement
  • Follow company policies, including health and safety requirements
  • Keep the workplace clean, organized, safe, and secure
  • Represent the company at functions, events, and public-relations visits
  • Complete other relevant duties assigned by the line manager or a company director

आवश्यकताएँ

  • Proficiency with IT tools, including Microsoft Word, Excel, and Outlook on Windows
  • Demonstrated experience in the ticketing sector
  • Familiarity with Ticketmaster systems is preferred
  • Self-motivated, conscientious, and dependable approach
  • Strong communication, interpersonal, and customer-service abilities
  • Willingness to work flexible hours and perform duties at different locations
  • Capacity to work independently while contributing effectively to a team
  • Strong time-management skills
  • Calm, patient, and professional approach
  • Confident telephone communication style
  • Comfortable interacting with members of the public in person
  • Well-organized with close attention to detail

लाभ

  • Full-time role at 40 hours per week on a fixed-term contract
  • Inclusive workplace environment
  • Support for maintaining a healthy work-life balance
  • Opportunities for professional and personal development
  • Chances to gain new experiences and learn from skilled colleagues
  • Equal-opportunity commitment across gender, race, sexual orientation, religion, age, disability, and caring responsibilities

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