Influx
Influx
501 – 1,000 Employees
ConsultingLogisticsTravel
Influx is a B2B customer experience outsourcing company that helps growing brands build and operate customer support teams. Its Talent as a Service and fully managed support offerings combine multilingual human agents with AI to provide around-the-clock, on-brand assistance. Influx supports businesses in sectors including eCommerce, SaaS, fashion, fintech, travel, consulting, and logistics, with services covering recruitment, training, quality assurance, and ongoing performance improvement.

Bilingual Voice Support Specialist (Colombia, Remote)

Provide bilingual voice support to global technology clients from Colombia, assisting with streaming setup, audio hardware, and service questions. Troubleshoot customer issues, update records, and escalate complex technical cases as needed.

Description

  • Respond to customer questions through inbound and outbound voice channels
  • Resolve technical problems related to streaming services and audio equipment
  • Keep customer records and account information accurate in internal systems
  • Route complex technical tickets to the appropriate internal teams
  • Support clients with streaming configuration, hardware assistance, and service requests
  • Provide a professional and helpful phone-based customer experience

Requirements

  • B2+ or higher fluency in English and Spanish, with strong spoken and written communication
  • Demonstrated experience providing customer support by phone
  • Strong listening skills and willingness to receive coaching
  • Ability to understand and follow detailed technical instructions
  • A quiet work environment and dedicated noise-canceling headset
  • Windows 10 or later; Chromebooks, MacBooks, and Linux systems are not accepted
  • Intel Core i5 10th generation or newer processor, or equivalent
  • At least 8GB of RAM
  • High-speed internet with minimum upload and download speeds of 50 Mbps
  • Experience with Salesforce or a comparable CRM is advantageous
  • Basic knowledge of audio equipment or IoT systems is advantageous
  • Familiarity with simple Python or JavaScript code snippets is advantageous
  • Interest in music and familiarity with Spotify or Apple Music is advantageous
  • Technical or university education, as specified in the posting
  • At least one year of professional experience, as specified in the posting

Benefits

  • Incentives tied to performance
  • Ongoing opportunities for learning and skills development
  • Support and mentorship from an experienced leadership team
  • Diverse, inclusive, and people-focused work environment
  • Experience working with advanced audio technology
  • Remote work arrangement
  • Bring-your-own-device work setup

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