LogoFresh Jobs Ahead
Influx
Influx
501 – 1.000 Angajați
CălătoriiConsultanțăLogistică
Influx este o companie de externalizare a experienței clienților pentru sectorul B2B, care ajută mărcile aflate în creștere să își creeze și să își gestioneze echipele de asistență pentru clienți. Serviciile sale Talent as a Service și de asistență complet gestionată combină agenți umani multilingvi cu inteligența artificială pentru a oferi asistență non-stop, în acord cu identitatea mărcii. Influx sprijină companii din domenii precum comerțul electronic, SaaS, modă, tehnologie financiară, turism, consultanță și logistică, oferind servicii care acoperă recrutarea, instruirea, asigurarea calității și îmbunătățirea continuă a performanței.
LinkedIn
Locurile de muncă ale companiei

Bilingual Voice Support Specialist (Colombia, Remote)

Provide bilingual voice support to global technology clients from Colombia, assisting with streaming setup, audio hardware, and service questions. Troubleshoot customer issues, update records, and escalate complex technical cases as needed.

COColumbia
1.760.000 $ – 1.920.000 $ / lună
RemoteNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăLimbă Obligatorie: spaniolăReprezentant call center
IoTJavaScriptLinuxPython

Descriere

  • Respond to customer questions through inbound and outbound voice channels
  • Resolve technical problems related to streaming services and audio equipment
  • Keep customer records and account information accurate in internal systems
  • Route complex technical tickets to the appropriate internal teams
  • Support clients with streaming configuration, hardware assistance, and service requests
  • Provide a professional and helpful phone-based customer experience

Cerințe

  • B2+ or higher fluency in English and Spanish, with strong spoken and written communication
  • Demonstrated experience providing customer support by phone
  • Strong listening skills and willingness to receive coaching
  • Ability to understand and follow detailed technical instructions
  • A quiet work environment and dedicated noise-canceling headset
  • Windows 10 or later; Chromebooks, MacBooks, and Linux systems are not accepted
  • Intel Core i5 10th generation or newer processor, or equivalent
  • At least 8GB of RAM
  • High-speed internet with minimum upload and download speeds of 50 Mbps
  • Experience with Salesforce or a comparable CRM is advantageous
  • Basic knowledge of audio equipment or IoT systems is advantageous
  • Familiarity with simple Python or JavaScript code snippets is advantageous
  • Interest in music and familiarity with Spotify or Apple Music is advantageous
  • Technical or university education, as specified in the posting
  • At least one year of professional experience, as specified in the posting

Beneficii

  • Incentives tied to performance
  • Ongoing opportunities for learning and skills development
  • Support and mentorship from an experienced leadership team
  • Diverse, inclusive, and people-focused work environment
  • Experience working with advanced audio technology
  • Remote work arrangement
  • Bring-your-own-device work setup

Locuri de muncă similare