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Manulife
Manulife
H1B Visa SponsorFinanceHealthcareInsurance
Manulife is an international financial services company headquartered in Canada, operating across insurance, healthcare, wealth management, investments, and retirement planning. Its products and services support customers in North America, Asia, and Europe as they manage long-term financial and health-related needs. With a large global workforce and operations spanning multiple markets, Manulife hires across business, technology, finance, insurance, and customer-focused teams. The company also emphasizes sustainability and an inclusive workplace culture.
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Bilingual Inforce Policy Specialist - Halifax Hybrid

Manage policy billing, payments, account changes, and customer inquiries for Manulife’s financial services operations. Support English- and French-speaking clients while meeting service quality and operational performance goals.

CACanada
$42,525 – $70,875 / year
HybridFull-timeMiddleSeniorEnglish RequiredFrench RequiredBilingual

Description

  • Resolve sensitive customer issues with a focus on satisfaction
  • Communicate inquiry resolutions clearly and thoroughly to internal business teams, both verbally and in writing
  • Assess customer needs, verify details, investigate issues, and recommend appropriate solutions or alternatives
  • Achieve individual and team quality and efficiency objectives
  • Apply premium payments and deposits to policy accounts
  • Process updates to payment methods, banking information, and pre-authorized payments
  • Handle wire transfers, refunds, suspense clearing, premium offsets, and chargeback transactions
  • Address routine billing and policy-change questions
  • Research policy records and transaction histories
  • Support individual and team objectives through high-quality service, operational excellence, and a positive customer experience

Requirements

  • Post-secondary education or comparable professional experience
  • Fluency in both French and English, with the ability to support clients across jurisdictions outside Quebec
  • Familiarity with Mainframe systems is an asset
  • Experience with Living Benefits and Life Benefits is highly desirable
  • Strong written and verbal communication skills
  • Careful attention to detail combined with sound analytical ability
  • Prior customer service experience
  • Ability to learn and apply new information quickly
  • Effective interpersonal and teamwork skills
  • Ability to remain professional and productive in a fast-changing, high-volume environment
  • Customer-focused approach with initiative and a willingness to exceed expectations

Benefits

  • Flexible and supportive work environment
  • Work-from-home opportunities based on performance
  • Resources for learning and career growth
  • Flexible workplace culture focused on well-being and inclusion
  • Health insurance
  • Dental insurance
  • Mental health coverage
  • Vision care coverage
  • Short- and long-term disability insurance
  • Life and accidental death and dismemberment insurance
  • Adoption and surrogacy support
  • Wellness programs
  • Employee and family assistance programs
  • Retirement savings plans
  • Pension plan
  • Global share ownership plan with employer matching
  • Financial education and counseling
  • Paid holidays, vacation, personal, and sick leave
  • Statutory leaves of absence and incentive compensation linked to business and individual performance and other incentive programs.
  • fields

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