Manulife
Manulife
Manulife este o companie internațională de servicii financiare cu sediul în Canada, care activează în domeniile asigurărilor, serviciilor medicale, gestionării patrimoniului, investițiilor și planificării pensionării. Produsele și serviciile sale sprijină clienții din America de Nord, Asia și Europa în gestionarea nevoilor lor financiare și de sănătate pe termen lung. Cu o forță de muncă globală numeroasă și operațiuni desfășurate pe mai multe piețe, Manulife face angajări în domenii precum afaceri, tehnologie, finanțe, asigurări și echipe orientate către clienți. Compania pune, de asemenea, accent pe sustenabilitate și pe o cultură organizațională incluzivă.

Bilingual Inforce Policy Specialist - Halifax Hybrid

Manage policy billing, payments, account changes, and customer inquiries for Manulife’s financial services operations. Support English- and French-speaking clients while meeting service quality and operational performance goals.

Descriere

  • Resolve sensitive customer issues with a focus on satisfaction
  • Communicate inquiry resolutions clearly and thoroughly to internal business teams, both verbally and in writing
  • Assess customer needs, verify details, investigate issues, and recommend appropriate solutions or alternatives
  • Achieve individual and team quality and efficiency objectives
  • Apply premium payments and deposits to policy accounts
  • Process updates to payment methods, banking information, and pre-authorized payments
  • Handle wire transfers, refunds, suspense clearing, premium offsets, and chargeback transactions
  • Address routine billing and policy-change questions
  • Research policy records and transaction histories
  • Support individual and team objectives through high-quality service, operational excellence, and a positive customer experience

Cerințe

  • Post-secondary education or comparable professional experience
  • Fluency in both French and English, with the ability to support clients across jurisdictions outside Quebec
  • Familiarity with Mainframe systems is an asset
  • Experience with Living Benefits and Life Benefits is highly desirable
  • Strong written and verbal communication skills
  • Careful attention to detail combined with sound analytical ability
  • Prior customer service experience
  • Ability to learn and apply new information quickly
  • Effective interpersonal and teamwork skills
  • Ability to remain professional and productive in a fast-changing, high-volume environment
  • Customer-focused approach with initiative and a willingness to exceed expectations

Beneficii

  • Flexible and supportive work environment
  • Work-from-home opportunities based on performance
  • Resources for learning and career growth
  • Flexible workplace culture focused on well-being and inclusion
  • Health insurance
  • Dental insurance
  • Mental health coverage
  • Vision care coverage
  • Short- and long-term disability insurance
  • Life and accidental death and dismemberment insurance
  • Adoption and surrogacy support
  • Wellness programs
  • Employee and family assistance programs
  • Retirement savings plans
  • Pension plan
  • Global share ownership plan with employer matching
  • Financial education and counseling
  • Paid holidays, vacation, personal, and sick leave
  • Statutory leaves of absence and incentive compensation linked to business and individual performance and other incentive programs.
  • fields

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