Resolv Global

51 – 200 Employees

Resolv Global is a BPO and staffing company that helps businesses deliver customer service, technical support, and back-office operations at scale. Its multilingual teams work across six delivery centers and remote locations, supporting more than 18 languages and providing hybrid, work-from-home, and 24/7 service models. The company combines workforce expertise with technology to help enterprise clients, including Fortune 500 organizations, serve customers across international markets.

Company Jobs

Bilingual Healthcare Customer Service Representative - Mexico Remote

Support health plan members in English and Spanish with transportation-service questions from a remote role in Mexico. The position involves inbound calls, accurate data entry, HIPAA compliance, and empathetic customer care.

1 week ago

Mexico

$5 / hour

Remote Contract Junior No degree required English Required Spanish Required Customer Support

Description

Respond to inbound calls from health plan members and representatives
Identify customer needs through attentive listening and professional communication
Provide accurate guidance and assistance about available transportation services
Address questions and concerns with patience, empathy, and professionalism
Record and maintain accurate customer information and data
Meet defined performance and quality standards
Handle protected health information in accordance with HIPAA and other compliance requirements
Refer transportation and customer service issues to the appropriate leadership team
Engage fully in required training and coaching
Complete all required compliance and training coursework
Maintain professional conduct and appearance throughout training and ongoing coaching
Keep the camera on during required training and meeting sessions

Requirements

At least six months of inbound contact center experience or transferable healthcare experience
Fluency in both English and Spanish
Strong spoken and written communication skills
Accurate data-entry abilities with close attention to detail
Ability to adjust to a fast-paced call environment
Confidence handling difficult or emotionally charged customer interactions
Professional and courteous communication style
Ability to work independently while managing competing priorities
Moderate proficiency with Microsoft Teams, Outlook, and Word
Professional appearance and demeanor
Availability to appear on camera during training and required meetings
Reliable attendance and punctuality
Download speed of approximately 80–100 Mbps
Upload speed of approximately 12–20 Mbps
A quiet, distraction-free workspace during scheduled work hours
No conflicting responsibilities that could interfere with scheduled work hours
Personal equipment suitable for performing the role
Windows 11 PC; Mac computers are not supported
16 GB of RAM
Two monitors
Webcam and wired USB headset
i5 processor or better
Fibre internet with a wired Ethernet connection
Microsoft Teams and Office 365
Resume submitted in English
Completion of every hiring-stage requirement, including a background check

Benefits

Weekly payment in arrears
Fully remote work from home in Mexico
Required training and coaching
Required compliance and training courses
Backup power solution required for the work setup

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Bilingual Healthcare Customer Service Representative - Mexico Remote

Support health plan members in English and Spanish with transportation-service questions from a remote role in Mexico. The position involves inbound calls, accurate data entry, HIPAA compliance, and empathetic customer care.

Description

Requirements

Benefits

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