Resolv Global
Resolv Global
51 – 200 कर्मचारी
B2Bपरामर्शभर्ती
Resolv Global एक बीपीओ और स्टाफिंग कंपनी है, जो व्यवसायों को बड़े पैमाने पर ग्राहक सेवा, तकनीकी सहायता और बैक-ऑफिस संचालन उपलब्ध कराने में मदद करती है। इसकी बहुभाषी टीमें छह डिलीवरी केंद्रों और दूरस्थ स्थानों से काम करती हैं, 18 से अधिक भाषाओं में सहायता प्रदान करती हैं और हाइब्रिड, घर से काम करने तथा 24/7 सेवा मॉडल उपलब्ध कराती हैं। कंपनी कार्यबल विशेषज्ञता और प्रौद्योगिकी का संयोजन करके फॉर्च्यून 500 संगठनों सहित बड़े उद्यम ग्राहकों को अंतरराष्ट्रीय बाजारों में अपने ग्राहकों की सेवा करने में सहायता देती है।

Bilingual Healthcare Customer Service Representative - Mexico Remote

Support health plan members in English and Spanish with transportation-service questions from a remote role in Mexico. The position involves inbound calls, accurate data entry, HIPAA compliance, and empathetic customer care.

विवरण

  • Respond to inbound calls from health plan members and representatives
  • Identify customer needs through attentive listening and professional communication
  • Provide accurate guidance and assistance about available transportation services
  • Address questions and concerns with patience, empathy, and professionalism
  • Record and maintain accurate customer information and data
  • Meet defined performance and quality standards
  • Handle protected health information in accordance with HIPAA and other compliance requirements
  • Refer transportation and customer service issues to the appropriate leadership team
  • Engage fully in required training and coaching
  • Complete all required compliance and training coursework
  • Maintain professional conduct and appearance throughout training and ongoing coaching
  • Keep the camera on during required training and meeting sessions

आवश्यकताएँ

  • At least six months of inbound contact center experience or transferable healthcare experience
  • Fluency in both English and Spanish
  • Strong spoken and written communication skills
  • Accurate data-entry abilities with close attention to detail
  • Ability to adjust to a fast-paced call environment
  • Confidence handling difficult or emotionally charged customer interactions
  • Professional and courteous communication style
  • Ability to work independently while managing competing priorities
  • Moderate proficiency with Microsoft Teams, Outlook, and Word
  • Professional appearance and demeanor
  • Availability to appear on camera during training and required meetings
  • Reliable attendance and punctuality
  • Download speed of approximately 80–100 Mbps
  • Upload speed of approximately 12–20 Mbps
  • A quiet, distraction-free workspace during scheduled work hours
  • No conflicting responsibilities that could interfere with scheduled work hours
  • Personal equipment suitable for performing the role
  • Windows 11 PC; Mac computers are not supported
  • 16 GB of RAM
  • Two monitors
  • Webcam and wired USB headset
  • i5 processor or better
  • Fibre internet with a wired Ethernet connection
  • Microsoft Teams and Office 365
  • Resume submitted in English
  • Completion of every hiring-stage requirement, including a background check

लाभ

  • Weekly payment in arrears
  • Fully remote work from home in Mexico
  • Required training and coaching
  • Required compliance and training courses
  • Backup power solution required for the work setup

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