Salesforce
Salesforce
Salesforce एक क्लाउड-आधारित सॉफ़्टवेयर कंपनी है, जिसका मुख्य केंद्र ग्राहक संबंध प्रबंधन प्लेटफ़ॉर्म है। यह एकीकृत और कृत्रिम बुद्धिमत्ता-संचालित प्रणाली के माध्यम से कंपनी के डेटा और टीमों को एक साथ लाता है। इसके उत्पाद बिक्री, ग्राहक सेवा और मार्केटिंग से जुड़े कार्यप्रवाहों में सहायता करते हैं और छोटे तथा मध्यम उद्यमों से लेकर बड़े संगठनों तक विभिन्न प्रकार के व्यवसायों के लिए समाधान प्रदान करते हैं। Salesforce उद्योग-विशिष्ट टूल, Trailhead सीखने के संसाधन और AppExchange ऐप भी उपलब्ध कराता है, जो इसके CRM प्लेटफ़ॉर्म की क्षमताओं का विस्तार करते हैं।

Senior Director, Services Sales Solutions Architect

Lead presales solution design for Salesforce Core/PSS and Data 360 public-sector customers. Scope complex implementations, advise executives, and mentor solutions architects.

विवरण

  • Lead presales technical work for Salesforce Core/PSS and related cloud products.
  • Shape and scope application solutions and functionality.
  • Advise Salesforce customers, Sales, and Professional Services teams as a technical partner.
  • Quantify business value and help sales teams define engagement outcomes.
  • Create implementation proposals with Account Partners and organizational subject matter experts.
  • Design technical solutions for customer missions and objectives.
  • Estimate project effort, duration, team size, and team composition.
  • Identify technical challenges across integrations, usability, security, data migration, and third-party solutions.
  • Define project scope, including staffing, skills, and timelines.
  • Provide Salesforce Core/PSS expertise and best-practice guidance.
  • Oversee and govern presales solution design and architecture for large, multi-cloud implementations.
  • Support Services renewals by aligning customer success with the professional services roadmap.
  • Coach team members through complex scoping work.
  • Lead development of client-specific proposals, statements of work, and staffing plans.
  • Lead strategic presales initiatives and programs.
  • Manage several strategic clients at once.
  • Build trusted customer relationships and align with customer IT executives.
  • Mentor Services Sales Solutions Architects.
  • Motivate colleagues, share organizational knowledge, and contribute to an inclusive workplace.
  • Pursue ongoing professional growth and development.

आवश्यकताएँ

  • Bring at least 5 years of direct experience delivering or overseeing relevant solutions.
  • Have 12+ years of consulting services experience, including team leadership and hands-on participation in selling professional services through technical solution expertise.
  • Have at least 2 years of experience estimating and scoping relevant projects.
  • Hold Salesforce System Architect Certification or an equivalent credential.
  • Be able to travel up to 25%.
  • Certified Technical Architect certification is preferred.
  • At least 5 years in presales shaping and scoping large, complex implementation projects is preferred.
  • At least 5 years of enterprise project or program management experience is preferred.
  • Demonstrate technical and/or functional aptitude.
  • Bring exceptional written and verbal communication, executive presence, and client advisory skills.
  • Be able to influence groups, facilitate solution design, and lead discussions on architecture tradeoffs, roadmaps, enterprise transformation strategy, and executive requirements gathering.
  • Show strength in strategy, problem-solving, business development, technology, and operations.
  • Have experience leading architect teams delivering complex solutions.
  • Demonstrate strong analytical and problem-solving ability.
  • Build relationships across functions and levels, mediate conflict, and encourage constructive dialogue.
  • Be a U.S. citizen by birth or naturalization.
  • Not hold dual citizenship.
  • Agree to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.
  • Have deep knowledge of Salesforce Core/PSS; government solutions experience is preferred.
  • Be able to scope Salesforce projects and integrations with related technology stacks.
  • Have presales solutioning experience with Solution Engineers.
  • Be able to rapidly prototype with AI acceleration tools.
  • Bring public-sector expertise.
  • Bring Salesforce platform expertise.

लाभ

  • Time-off programs.
  • Medical insurance.
  • Dental insurance.
  • Vision insurance.
  • Mental health support.
  • Paid parental leave.
  • Life insurance.
  • Disability insurance.
  • 401(k) plan.
  • Employee stock purchase program.
  • Incentive compensation may be offered for eligible roles.
  • Equity may be offered for eligible roles.
  • AI agents to help accelerate impact.
  • Reasonable accommodations during the application or recruiting process.

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