Resolv Global
Resolv Global
Resolv Global — бизнеске клиенттерге қызмет көрсету, техникалық қолдау және бэк-офис операцияларын ауқымды түрде жүзеге асыруға көмектесетін BPO және кадрлық қызмет көрсету компаниясы. Оның көптілді командалары алты қызмет көрсету орталығы мен қашықтан жұмыс істейтін орындарда қызмет атқарып, 18-ден астам тілді қолдайды және гибридті, үйден жұмыс істеу және тәулік бойы қызмет көрсету үлгілерін ұсынады. Компания жұмыс күші саласындағы тәжірибесін технологиямен ұштастырып, Fortune 500 ұйымдарын қоса алғанда, корпоративтік клиенттерге халықаралық нарықтардағы тұтынушыларға қызмет көрсетуге көмектеседі.

Bilingual Healthcare Customer Service Representative - Mexico Remote

Support health plan members in English and Spanish with transportation-service questions from a remote role in Mexico. The position involves inbound calls, accurate data entry, HIPAA compliance, and empathetic customer care.

Сипаттама

  • Respond to inbound calls from health plan members and representatives
  • Identify customer needs through attentive listening and professional communication
  • Provide accurate guidance and assistance about available transportation services
  • Address questions and concerns with patience, empathy, and professionalism
  • Record and maintain accurate customer information and data
  • Meet defined performance and quality standards
  • Handle protected health information in accordance with HIPAA and other compliance requirements
  • Refer transportation and customer service issues to the appropriate leadership team
  • Engage fully in required training and coaching
  • Complete all required compliance and training coursework
  • Maintain professional conduct and appearance throughout training and ongoing coaching
  • Keep the camera on during required training and meeting sessions

Талаптар

  • At least six months of inbound contact center experience or transferable healthcare experience
  • Fluency in both English and Spanish
  • Strong spoken and written communication skills
  • Accurate data-entry abilities with close attention to detail
  • Ability to adjust to a fast-paced call environment
  • Confidence handling difficult or emotionally charged customer interactions
  • Professional and courteous communication style
  • Ability to work independently while managing competing priorities
  • Moderate proficiency with Microsoft Teams, Outlook, and Word
  • Professional appearance and demeanor
  • Availability to appear on camera during training and required meetings
  • Reliable attendance and punctuality
  • Download speed of approximately 80–100 Mbps
  • Upload speed of approximately 12–20 Mbps
  • A quiet, distraction-free workspace during scheduled work hours
  • No conflicting responsibilities that could interfere with scheduled work hours
  • Personal equipment suitable for performing the role
  • Windows 11 PC; Mac computers are not supported
  • 16 GB of RAM
  • Two monitors
  • Webcam and wired USB headset
  • i5 processor or better
  • Fibre internet with a wired Ethernet connection
  • Microsoft Teams and Office 365
  • Resume submitted in English
  • Completion of every hiring-stage requirement, including a background check

Артықшылықтар

  • Weekly payment in arrears
  • Fully remote work from home in Mexico
  • Required training and coaching
  • Required compliance and training courses
  • Backup power solution required for the work setup

Ұқсас жұмыс орындары

WATI

Partner Manager, Hong Kong (Hybrid)

WATI

Grow WATI’s AI-powered customer engagement platform through partners across Southeast Asia. Recruit, enable, and co-sell with partners in Indonesia, Malaysia, and Singapore.

Ашу
Ensemble Health Partners

Associate Practice Optimization Partner

Ensemble Health Partners
5 001 – 10 000 Қызметкерлер
КонсалтингЛогистикаСақтандыру

Improve revenue cycle performance for physician practices by analyzing processes and recommending practical changes. The role also develops training and helps practice staff strengthen operations.

Ашу
SERVPRO

SERVPRO Learning Partner

SERVPRO

Deliver live and virtual training for SERVPRO franchise and headquarters teams. Build operational capability, reinforce brand standards, and support subject matter experts and major learning events.

Ашу
Major League Hacking

Partnerships Manager, Major League Hacking

Major League Hacking
11 – 50 Қызметкерлер
B2BБілім беруОйындар

Build Major League Hacking’s professional conference and enterprise hackathon partnerships. Find prospective partners, lead outreach and negotiations, and guide relationships through delivery.

Ашу
Peasy

Performance Marketing Specialist

Peasy

Lead paid search, SEO and UX acquisition for Peasy, improving campaign performance and conversion across its insurance, credit and energy offerings. Plan budgets, analyze results and coordinate external specialists with Product, Tech and Customer Care.

Ашу
DealerOn

Senior Digital Advertising Manager

DealerOn

Lead DealerOn’s digital advertising consultants, managing client retention, budgets and performance metrics. Oversee team development, client escalations, process improvements and OEM advertising programs.

Ашу
Nuvei

Senior Remote Partnership Development Manager, United States

Nuvei

Lead strategic partnerships at Nuvei, expanding merchant acquisition, partner revenue, and adoption of payment solutions. The role spans partner strategy, major deals, e-commerce expertise, and cross-functional collaboration.

Ашу
FINNOMENA

Senior Growth and Performance Marketing Specialist

FINNOMENA
201 – 500 Қызметкерлер
ҚаржыМедиаФинтех

Lead performance marketing across paid media, inbound, SEO, email, and CRM for FinCast. Track ROI and improve customer journeys across digital channels.

Ашу
EvenUp

Senior Technical Talent Partner

EvenUp

Lead senior Engineering and machine learning recruiting for EvenUp’s AI-powered legal platform, partnering with executives and hiring managers across its San Francisco and Toronto hubs.

Ашу
Intrepid Asia

Performance Marketing Manager, Singapore Market

Intrepid Asia
1 001 – 5 000 Қызметкерлер
SaaSМаркетингЭлектрондық коммерция

Lead full-funnel e-commerce campaigns for international brands across Southeast Asia. Oversee client relationships, budgets, campaign optimization, and performance analytics.

Ашу