Resolv Global
Resolv Global
Resolv Global bizneslarga mijozlarga xizmat ko‘rsatish, texnik yordam va back-ofis operatsiyalarini keng ko‘lamda amalga oshirishga yordam beruvchi BPO va xodimlar bilan ta’minlash kompaniyasidir. Uning ko‘p tilli jamoalari oltita xizmat ko‘rsatish markazi va masofaviy ish joylarida faoliyat yuritib, 18 dan ortiq tilni qo‘llab-quvvatlaydi hamda gibrid, uydan ishlash va 24/7 xizmat modellarini taqdim etadi. Kompaniya ishchi kuchi sohasidagi tajribasini texnologiya bilan birlashtirib, Fortune 500 tashkilotlarini ham o‘z ichiga olgan korporativ mijozlarga xalqaro bozorlardagi mijozlarga xizmat ko‘rsatishda yordam beradi.

Bilingual Healthcare Customer Service Representative - Mexico Remote

Support health plan members in English and Spanish with transportation-service questions from a remote role in Mexico. The position involves inbound calls, accurate data entry, HIPAA compliance, and empathetic customer care.

Tavsif

  • Respond to inbound calls from health plan members and representatives
  • Identify customer needs through attentive listening and professional communication
  • Provide accurate guidance and assistance about available transportation services
  • Address questions and concerns with patience, empathy, and professionalism
  • Record and maintain accurate customer information and data
  • Meet defined performance and quality standards
  • Handle protected health information in accordance with HIPAA and other compliance requirements
  • Refer transportation and customer service issues to the appropriate leadership team
  • Engage fully in required training and coaching
  • Complete all required compliance and training coursework
  • Maintain professional conduct and appearance throughout training and ongoing coaching
  • Keep the camera on during required training and meeting sessions

Talablar

  • At least six months of inbound contact center experience or transferable healthcare experience
  • Fluency in both English and Spanish
  • Strong spoken and written communication skills
  • Accurate data-entry abilities with close attention to detail
  • Ability to adjust to a fast-paced call environment
  • Confidence handling difficult or emotionally charged customer interactions
  • Professional and courteous communication style
  • Ability to work independently while managing competing priorities
  • Moderate proficiency with Microsoft Teams, Outlook, and Word
  • Professional appearance and demeanor
  • Availability to appear on camera during training and required meetings
  • Reliable attendance and punctuality
  • Download speed of approximately 80–100 Mbps
  • Upload speed of approximately 12–20 Mbps
  • A quiet, distraction-free workspace during scheduled work hours
  • No conflicting responsibilities that could interfere with scheduled work hours
  • Personal equipment suitable for performing the role
  • Windows 11 PC; Mac computers are not supported
  • 16 GB of RAM
  • Two monitors
  • Webcam and wired USB headset
  • i5 processor or better
  • Fibre internet with a wired Ethernet connection
  • Microsoft Teams and Office 365
  • Resume submitted in English
  • Completion of every hiring-stage requirement, including a background check

Imtiyozlar

  • Weekly payment in arrears
  • Fully remote work from home in Mexico
  • Required training and coaching
  • Required compliance and training courses
  • Backup power solution required for the work setup

O‘xshash ish o‘rinlari

stp.one | Simplify Legal Work

Software Consultant, C#/.NET — Karlsruhe Hybrid

stp.one | Simplify Legal Work
501 – 1 000 Xodimlar
HuquqKonsaltingSun’iy intellekt

Build tailored legal technology solutions for Septeo CNEE clients, from workflow design and system integration to data migration. Combine C#/.NET development with technical consulting and close customer collaboration.

Ochish