Resolv Global
Resolv Global
51 – 200 Employees
B2BConsultingRecruitment
Resolv Global is a BPO and staffing company that helps businesses deliver customer service, technical support, and back-office operations at scale. Its multilingual teams work across six delivery centers and remote locations, supporting more than 18 languages and providing hybrid, work-from-home, and 24/7 service models. The company combines workforce expertise with technology to help enterprise clients, including Fortune 500 organizations, serve customers across international markets.

Bilingual Collections Specialist (Mexico or Colombia, Remote)

Remote bilingual collections role handling payment negotiations and delinquent accounts for customers in Mexico and Colombia. Manage compliant inbound and outbound calls in English and Spanish.

Description

  • Manage inbound and outbound collections calls with professionalism and efficiency
  • Arrange payment solutions and address delinquent accounts
  • Conduct regular follow-ups with customers
  • Record account interactions and updates accurately
  • Follow FDCPA requirements and applicable collections regulations
  • Achieve individual and team performance objectives
  • Remain composed and professional in difficult customer conversations

Requirements

  • Prior BPO collections experience is required
  • Experience in third-party collections is preferred
  • Solid knowledge of FDCPA requirements and collections compliance standards
  • Strong spoken and written English communication skills
  • Fluent Spanish communication skills
  • Effective negotiation and objection-handling skills
  • Results-focused approach with the ability to achieve performance targets
  • Previous remote or work-from-home experience is preferred
  • Permanent residence in Mexico or Colombia is required
  • Must satisfy all stated technical requirements
  • Windows 11 PC required; Mac computers are not supported
  • At least 16 GB of RAM
  • Intel i5 processor or better
  • Two monitors
  • Webcam
  • Headset with microphone
  • Fibre internet using a wired connection
  • Backup power solution
  • Microsoft Teams and Office 365
  • Submit all resumes in English
  • Complete every stage of the hiring process

Benefits

  • Opportunities to earn performance-based commissions
  • Commission plan with no stated earnings cap
  • Opportunities for professional growth and advancement
  • Collaborative culture focused on performance
  • Continuing training and coaching
  • Remote work available from Mexico or Colombia

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